What are the responsibilities and job description for the Head of Customer Experience position at Korro AI?
At Korro AI, we’re transforming occupational therapy through innovative AI solutions for children, therapists, and parents.
The Head of Customer Experience will ensure every customer gets the most out of our products, leading five key areas:
- Customer Success – Ensure our customers are happy and successful with Korro’s platform by driving engagement, retention, and satisfaction.
- Product Support – Build and manage a team that provides fast, effective help when customers face challenges.
- Help and Education Center – Maintain an easy-to-use knowledge base with guides, videos, and resources that empower customers to find answers independently.
- Customer Feedback – Gather insights from customers to help improve our product and ensure we stay customer-focused.
- Upsell – Identify opportunities to introduce customers to additional features, upgrades, or services that add value and enhance their experience with Korro AI.
Qualifications:
- Experience: 6 years in customer experience leadership roles, preferably within the AI or tech space.
- Skills: Expertise in customer journey mapping, feedback mechanisms, and experience design.
- Success: Proven track record of implementing CX strategies that drive satisfaction and business results.
- Technical Knowledge: Familiarity with CX technologies (e.g., CRM systems, customer feedback platforms).
- Analytical: Strong problem-solving skills, with the ability to translate insights into actionable strategies.
- Communication: Exceptional interpersonal and leadership skills, capable of influencing stakeholders at all levels.
- Mindset: Passionate about enhancing customer satisfaction and loyalty through innovation and empathy.