What are the responsibilities and job description for the Dispatcher position at Korte?
Overview
Are you ready to TRADE up to a better opportunity? Korte Does It All is seeking a self-motivated, detail-oriented individual with a positive attitude to join our team as a Dispatcher. This is an excellent opportunity to be part of a growing team in a company that values its employees and offers outstanding benefits and growth opportunities.
Full-Time Position:
Compensation: $20-$25/hour based on experience
Schedule: 5 days a week, 10 AM - 7 PM (flexible to include weekends or weekdays)
Why Join the Korte Team?Flexible scheduling optionsMedical, prescription, dental, and vision insuranceDisability and term life insuranceMatching 401(k) benefitsPaid holidays and PTOOngoing training, development, and growth opportunities
Responsibilities:Respond to emergency and non-emergency calls, ensuring accurate documentation of key details.Prioritize calls based on importance and urgency, ensuring efficient scheduling.Monitor and coordinate field technicians to optimize time management and client satisfaction.Schedule client appointments following the right tech/right call guidelines.Input and maintain accurate data in the system to track calls and client interactions.
Qualifications:Minimum 1 year of dispatching experience required (home services industry experience highly preferred).Experience with Service Titan is a plus.Strong attention to detail and ability to multi-task effectively.Conscientious, team-oriented mindset with a commitment to integrity and quality.Positive attitude and strong problem-solving skills.
Ready to Join a Winning Team?At Korte Does It All, we’re committed to providing exceptional service to our clients while fostering a supportive and rewarding environment for our employees. If you’re ready to elevate your career, apply today!
Work Type: In-person
Korte Does It All – Where we value our team and build careers that make a difference!
Qualifications
Qualifications:
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Core Competencies:
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
Responsibilities
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Salary : $20 - $25
