What are the responsibilities and job description for the Implementation Specialist position at KorTerra?
Job Type Full-timeDescriptionImplementation Specialist (Software)Hybrid work scheduleSalary : $60,000
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- About Us : At KorTerra, we're on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference.About You : We are currently seeking a customer-centric, energetic, and highly motivated individual to join our team as an Implementation Specialist. This individual is responsible for giving new and existing customers a world class experience as they begin or expand their relationship with KorTerra.What You'll Get to Do : The Implementation Specialist will work with customers, sales, and support technicians to understand and deliver timely solutions that best fit the customer's needs. This individual is a great communicator, a customer advocate, and possesses an understanding of both our software and the industry to guide customers towards the best possible solution during the implementation phaseWork with customers to identify their needs and come up with creative solutions to solve them.Assisting customers on the setup, configuration, and use of the KorTerra software suite.Communicating with Developers, CloudOps and DevOps on highly technical issues and situations.Translating complex technical issues and situations to non-technical individuals.Perform database queries, assist on-premise customers with installation of software patches, and provide technical expertise.Troubleshooting a wide variety of technical issues.Log and track support issues through resolution.Provide online training and product demonstrations. Requirements Technical degree or equivalent work experience required.Strong verbal, writing, and organizational skills.Excellent customer service attitude.Ability to identify problems and actively seek solutions.Ability to multi-task and superior problem-solving skills is essential.Self-motivated, ability to work independently and perform well as a member of the KorTerra team.SQL query knowledge preferredBenefits : Medical, Dental and VisionFlexible PTO ProgramPaid Sick and Safe Leave401k with company matchLife Insurance, LTD, and AD&D InsuranceFlexible Spending AccountsMonthly company eventsHybrid and flexible work scheduleProfessional development stipendand much more! KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply. Salary Description Salary : $60,000.00 per year
Salary : $60,000