What are the responsibilities and job description for the Express Service Advisor-Ford position at Korum Automotive Group?
The responsibilities of an Express Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers!
Service Advisor Responsibilities:
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Greet customers promptly
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Obtain customer and vehicle information
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Clearly report all vehicle symptoms as described by the customer
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Determine and recommend maintenance based on age, mileage, and history of vehicle
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Prepare a complete and accurate estimate of cost for labor and parts
- Monitor the progress of each vehicle throughout the day and update customers frequently
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Verify that the final invoice reconciles with the work performed on the repair order
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Explain all completed work and charges to customers
Service Advisor Requirements:
- Previous experience at a Ford dealership is a plus
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Ability to identify the problem quickly
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Knowledge of automobiles
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Proven record of achieving exceptional customer satisfaction
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Experience as a service advisor, assistant lane manager, or service consultant
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Very energetic personality
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A desire for a long-term career with a growing organization
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Personal and professional integrity
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Computer skills and willingness to learn new programs
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Ability to learn new technology and repair and service procedures and specifications
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Minimum of 1 year in service department
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Ability to lift 50 pounds and work on your feet for extended periods
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Ability to work in a fast-paced environment
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Basic computer skills
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Positive, friendly attitude
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High school diploma or equivalent
- Valid Driver's License with an acceptable driving record
Korum Automotive Group offers a comprehensive benefits package that includes:
- Medical / Dental / Vision
- Paid Time Off
- Employer-paid life Insurance
- Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
- Employee Assistance Program (EAP)
- Paid Holidays
- 401(k) Salary Deferral Plan with Employer Match
- Vehicle Purchase Discount Program
- Discounts on Parts and Service
- Employee Events and Recognition
- Company-Paid Uniforms for Specified Positions
- Paid Training Based on Position
Other Potential Compensation:
- Discretionary Bonuses
- Incentive Awards
- Employee Referral Bonuses
- Years of Service Award Bonuses
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
