What are the responsibilities and job description for the Community associate position at Kosas?
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As the Customer & Community Experience Associate for Kosas, you will be responsible for fostering quality relationships through providing exceptional brand-differentiating experience and communication, via eCommerce service and social media touchpoints.
You will support, educate and champion the customer's voice.
How You'll Contribute
- Act as a brand ambassador for Kosas by being a primary contact with customers within community and customer service
- Provide magical customer experience for our Kosas customers via email, SMS, phone, live chat, and all social channels
- Responsible for solving customer issues in a timely manner and escalating when necessary
- Assist customers with orders, returns, shade matching, product suggestions, and shipping updates.
- Work closely with key teams to facilitate feedback loops that directly impact the Kosas customer
Who You Are
- Customer obsessed with a natural service orientation
- Strong time management, prioritization skills, and detail accuracy orientation
- Work well under pressure and can maintain composure during difficult customer interactions
- Exceptional interpersonal, communication, and listening skills oral and written.
- High energy, friendly and approachable.
- Can work independently in a fast-paced environment, while also being a proactive team player
- Willingness to adapt to a flexible schedule, including weekends
- Love of beauty and Kosas
What You'll Bring
- 1-2 years in a customer service and / or community role
- Experience working with Shopify, Zendesk or Gorgias is a plus
What We Offer
- Company paid medical benefits
- Flexible spending account options
- 401k with employer contribution
- Flexible paid vacation
- 40% off Kosas products
The range of hourly wage for this full-time position is between $25.00-$30.00 per hour. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as experience, skillset, education, and work location.
Kosas is committed to creating an inclusive environment for all employees and proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
Last updated : 2024-11-24
Salary : $25 - $30
