Pharmacy Technician

If you want to learn and be challenged as you process orders for high-quality, custom-made medications in an office environment, this job might be for you. Our team of 35 work in our downtown San Francisco SOMA lab compounding special medications that aren’t available at regular pharmacies. You are not compounding (making) medications in our lab -- that job is handled by our highly trained compounding technician team who works next door to you. Instead, your job is to accurately process customized prescription orders which is the start of our workflow process. You also help patients every day, mainly by phone, text and email communication.

Your role as a processing prescription and customer care specialist is highly specialized and focused. Your job is to use your background knowledge as a pharmacy technician to efficiently and accurately process customized prescription orders so that they can be made by our compounding technician team. You also have the important role of providing attentive customer service for our patients. We know that the personal care you and your team provides is an important part of the patient's healing journey.

You're surrounded with highly trained colleagues, including your immediate processing/customer service team of five people, five pharmacists, and our Founder Peter Koshland, a graduate of UCSF School of Pharmacy, who started our independent and specialized compounding pharmacy in 2009. Hear from Peter about how our pharmacy serves as a key resource for patients' health and healing (https://www.koshlandpharm.com/patients/about-compounding/).

Your office space is adjacent to our state-of-the-art compounding lab. You are challenged to learn to recognize and handle the processing of prescriptions not seen in typical retail settings or even in hospitals. Nearly all your work is done by phone or e-mail, and most of our prescriptions are mailed out. Most patients are very grateful that they finally found the right prescription for them, and you’ll have a hand in making their experience seamless. Of course, there is the occasional demanding customer, but you’re almost never face to face.

Prior to working here, one of your teammates was a pharmacy technician who worked in a retail pharmacy, but did not like how you had to watch the clock because all orders had a time on them and you had to finish them before the time was up. Now she gets to focus on quality over quantity because the workflow here is based on getting the orders done correctly and not on how fast you are. She also appreciates the clear and fast communication with team leaders, and the work/life balance the position offers. Another of your teammates was a pharmacist in her home country of Turkey before immigrating to the U.S. What she loves most about this work is the constant learning—it’s amazing how every day brings new insights about formulations, ingredients, and their various uses. But more than that, it’s the opportunity to help people that truly resonates with her. Being able to dispense customized medicines tailored to individual needs makes a real difference in their lives, and that connection is incredibly rewarding.

We are willing and eager to teach you what you need to know about the world of compounded medications. Pharmacy or health care experience is required. You need exceptional communication skills; solid data entry skills; an ability to work in a busy pharmacy setting; a track record of dependability; demonstrated commitment to past positions; and outstanding attention to detail.

Apply if this sounds interesting to you. In our interview, we’ll figure out together if it’s a right fit for each of us.

Position Qualifications

Education: Pharmacy-related field.

Experience: Pharmacy or health care experience as well as customer service experience are required. Extended work experience (3 or more years) for the same company preferred.

Work Style: Ability to get along with diverse personalities; tactful, mature, flexible. Demonstrated dedication to high-quality results. Proven track record of setting and achieving personal goals, working independently, and problem-solving. A consistent approach that is oriented towards helping co-workers achieve success with their jobs and facing challenges with a solution-oriented mindset. A demonstrated ability to follow directions well and receive feedback constructively. Extensive experience paying close attention to detail and working in a busy work environment. A genuine commitment to patients' good health.

Position duties

The processing/customer service pharmacy technician duties include:

• Supporting Koshland Pharm's mission of improving the health and well-being of patients by providing patients with high-quality, customized medications and personalized care
• Taking accurate messages and communicating them clearly to fellow staff members
• Processing refills and authorizations with accuracy and efficiency
• Processing new compounded prescription orders with accuracy and efficiency
• Calling new patients, introducing the pharmacy's services and their customized prescriptions, providing the medications' prices, and collecting all needed patient data accurately and efficiently in pharmacy software system
• Answering phones with excellent communication and problem-solving skills
• Proactively finding solutions when challenges arise that address patients' needs and that take into account pharmacy operational demands
• Actively participating in on-going all pharmacy team meetings and processing team meetings
• Communicating openly and respectfully with fellow staff members and supervisors to ensure smooth and efficient pharmacy operations
• Consistently and actively looking for ways to help co-workers achieve success with their jobs, thereby contributing to team goals
• Being a dependable member of the pharmacy processing team and the overall pharmacy team as reflected by reliable attendance, punctual arrival, and a commitment to team accountability

Company Background

Koshland Pharm is an independently-owned pharmacy located in downtown San Francisco that has served patients since 2009 by providing them with high-quality, customized medications. We are a small company of 30 employees who are committed to working together on common goals and supporting each others’ growth and development in our work positions and careers.

We are a unique pharmacy where all of our medications are made on-site. Our mission is to improve the health and well-being of patients through creative solutions to health challenges. We specialize in medications used for hormone replacement therapy and thyroid treatments. We also make customized dosage forms for pain management, dermatology, mental health, pediatrics, infectious disease, urology, otolaryngology, ophthalmology, and veterinary therapies. We are the only compounding pharmacy in San Francisco accredited by the Pharmacy Compounding Accreditation Board, demonstrating our commitment to safety and quality.

Hours:

• 9:30-6:00pm, Monday through Friday

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Why do you think this role could be a good fit for you, based both on your past experience and your future goals?

Ability to Commute:

• San Francisco, CA 94105

Work Location: In person