Assistant Aerial Guide

Job description

Position Overview:

This position works collaboratively with other staff to welcome and ensure that all participants using the aerial adventure course have a safe and rewarding experience. Koteewi Aerial Adventure engages with schools, non-profits, corporations, and community-based organizations to design and implement transformative single/multi day recreational and educational experiences on site at Strawtown Koteewi Park.

Principal Duties and Responsibilities:

· Welcomes clients and guests to the aerial adventure park.

· Fields questions and troubleshoot issues in person and by phone with potential guests and clients.

· Assists clients with booking a reservation online or in person and manage registration software.

· Pre-screens client and guest ability and ensure all participants meet minimum requirements to participate.

· Manages customer complaints and reports complaints to supervisor as needed.

· Maintains cleanliness of check in area; this includes but is not limited to restocking bathroom, emptying trash bins, picking up litter, cleaning bathrooms and general seating area.

· Communicates instructions and information in a developmentally appropriate manner to participants, chaperones, and guests.

· Assists with outfitting participants in personal protective equipment and ensuring proper fit; this may include but is not limited to a full body harness, helmet, gloves, lanyard(s) and/or fall prevention device(s).

· Conduct daily inspections of challenge courses, equipment and surrounding areas to ensure a safe environment for clients and staff.

· Instruct, train, manage and coach client groups to ensure physical, mental, and emotional safety and responding to situations as they arise.

· Ensure that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards.

· Proactively reports equipment and supply needs to management.

· Other duties as assigned to run a successful aerial adventure program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

This is a part-time, hourly, seasonal, non-exempt position. The employment term for this position if from March to November. The individual in this position can expected the opportunity to work between 10-30 hours a week during the season (dependent on client needs and program availability) with opportunities for approved overtime. Shifts vary based on program needs and will require on-call shifts and weekend shifts as duties demand.

Work Environment:

This position is an in-person position. This job operates in both a professional office and outdoor setting at Koteewi Aerial Adventure in Strawtown Koteewi Park, Noblesville, Indiana. This role routinely uses standard office equipment. This role also works outside in all weather conditions and routinely uses climbing and challenge equipment, power tools, inspection tools, and implements proper safety techniques.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to lift and carry items weighing up to 50lbs, safely climb and access high challenge course elements up to 50ft in height and be comfortable spending multiple hours at height in a full-body harness and helmet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Training:

Travel is limited for this position, although some out-of-the-area travel may occur with proper notice. Mileage reimbursement is available for eligible trips. When traveling or participating in eligible trainings the individual will be paid a travel/training rate of $10.00 an hour. All travel and training participation must be approved by the Director of Programs.

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Must be at least 18 years of age.
• High school diploma, G.E.D., or equivalent education or experience.
• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start).
• Commitment to extraordinary customer service with the ability to effectively resolve conflicts.
• One or more years of experience working with youth and adults.

PREFERRED EDUCATION AND EXPERIENCE:

• Current Level I/II from an accredited ACCT Professional Vendor Member (or willingness to obtain).
• One or more years of related experience in aerial adventure, climbing or outdoor education programming.
• One or more years of experience working with diverse populations (language, age, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check. Applicants must be able to attend Staff Orientation, Aerial Guide Training, and monthly in-services.

Job Types: Part-time, Seasonal

Pay: $11.00 - $13.00 per hour

Expected hours: 10 – 30 per week

Schedule:

• Day shift
• Every weekend
• Holidays
• Monday to Friday

Supplemental Pay:

• Tips

Ability to Relocate:

• Noblesville, IN 46060: Relocate before starting work (Required)

Work Location: In person

Salary : $11 - $13