Assistant Course Manager

Job description

Position Overview:

The Koteewi Adventures Assistant Course Manager’s primary responsibility is to ensure that all participants using the aerial adventure course have a safe and rewarding experience through assisting the Course Manager in ongoing training/staff support, program development and excellent client communication and outreach. This position works collaboratively with the Course Manager to plan and implement programs at the Koteewi Adventures in Noblesville, Indiana. Koteewi Adventures engages with schools, non-profits, corporations, and community-based organizations to design and implement fun and engaging single/multi day recreational experiences throughout the season.

Principal Duties and Responsibilities:

· Assist organizing and maintain consistent documentation, including inspections, incident reports, equipment inventory, and staff training records.

· Meeting or exceeding industry standards for conducting and delivering site specific staff training, inspections, site maintenance, and equipment inventory.

· Ensuring high quality programs through innovative program evaluations and ongoing training of staff.

· Assist managing concessions inventory and order supplies as needed.

· Assist balancing cash registers at the end of each shift and calculating deposit for weekly cash drop.

· Manage online booking software and assist with troubleshooting issues as they arise with clients.

· Assist the Course Manager in developing and maintaining collaborative relationships with Hamilton County, community-based organizations, school, non-profits, and other partners.

· Ensuring that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards.

· Assist with scheduling, supervising and mentoring the guides of Koteewi Adventures.

· Implement programs that are developmentally appropriate with both client goals and participant needs in mind.

· Meet with the Course Manager on a bi-weekly basis Director Programs and Operations on a monthly basis (or as deemed necessary).

· Assist with delivery of programming as needed and other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

This is a full-time, salary, seasonal, exempt position. The employment term for this position if from March to November. The individual in this position is expected to work on average, 40 hours a week. The person in this position will be required to work weekends (Saturday and Sunday). Other shifts vary based on program needs and will require on-call shifts as duties demand.

Work Environment:

This position is an in-person position with opportunity to work remotely with advanced approval. This individual will have office space at Koteewi Adventures in Noblesville, IN to fulfill job duties. This job operates in both a professional office setting and at Koteewi Adventures. This role routinely uses standard office equipment. This role also works outside in all weather conditions and routinely uses climbing and challenge equipment, power tools, inspection tools, and implements proper safety techniques.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to lift and carry items weighing up to 50lbs, safely climb and access high challenge course elements up to 80ft in height and be comfortable spending multiple hours at height in a full-body harness and helmet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Training:

Travel and participating in training to expand the individuals professional development is a component of the Course Manager role. Travel is primarily local during the business day across the Noblesville area, although some out-of-the-area travel may be expected. Mileage reimbursement is available for eligible trips. All travel and training participation must be approved by the Director of Programs & Operations.

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma, G.E.D., or equivalent education or experience.
• One years or more of related experience in climbing and challenge course or youth programming with experience facilitating, performing inspections, and/or conducting trainings.
• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start).
• Ability to demonstrate strong organizational and management skills.
• Commitment to extraordinary customer service with the ability to effectively resolve conflicts.
• Intermediate computer skills and experience with Microsoft Office suit (Word, Excel, Sharepoint, PowerPoint, Outlook).

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in relevant program or equivalent education or experience.
• Current Level I Certification from an accredited ACCT Professional Vendor Member (or ability to obtain within 1 – 2 months of position start).
• One or more years of experience with staff and volunteer supervision, program development, and/or budget management.
• Current CPR/First Aid Instructor Certification (or willingness to obtain).
• Regional knowledge of local climbing and challenge course industry professionals and programs.

Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check. Applicants must be able to attend/conduct New Staff Orientation and attend Staff Training. Applicant may have the option to extend the offer of employment past November based on performance and company workload.

Job Types: Full-time, Seasonal

Pay: $750.00 per week

Schedule:

• Day shift
• Every weekend
• Holidays
• Monday to Friday

Ability to Relocate:

• Noblesville, IN 46060: Relocate before starting work (Required)

Work Location: In person

Salary : $750