What are the responsibilities and job description for the Centralized Services Specialist position at Kotman Technology?
Job Summary:
We are looking for a passionate and motivated Centralized Services Specialist who loves helping people as much as they love working with technology. You’ll be part of a dynamic team that supports the Vision of Kotman Technology, To Be So Proactive That Technology Problems Do Not Exist. This role combines client support with exciting opportunities to contribute to impactful technology tickets and projects.
As a Centralized Services Specialist, you’ll collaborate with a supportive, fast-learning team of problem solvers who live by a "make better mistakes tomorrow" mindset. If you’re someone who is proactive, detail-oriented, and values building strong relationships, we’d love to hear from you!
Key Responsibilities:
- Data Protection, Automation, and Escalations.
- Work on diverse technology tickets and projects, from backups to policy creation, all while delivering quality customer care.
- Collaborate with team members to solve business problems using technology, ensuring proactive results that drive network up-time and business continuity.
- Maintain detailed documentation for processes, client environments, and technical issues.
- Continuously learn and improve, embracing challenges and striving for better solutions every day.
Required Qualifications:
- Demonstrated experience in providing in-person end-user support for technical and non-technical, high-touch users.
- Expertise in installing, troubleshooting, maintaining, and supporting the following:
- Operating Systems: Windows 10/11 (tell us about your favorite version).
- Productivity Tools: Microsoft 365 (share what you love about it).
- Servers: Windows Server (2012/2016/2019/2022).
- Devices: iPhones, Android.
- Virtualization: Hyper-V, VMware.
- Endpoint Management: Intune.
- Outstanding communication skills (verbal and written) – this is a must-have all the time!
- Problem-solving skills coupled with a positive attitude and sense of humor.
- Attention to detail, especially in high-pressure situations.
- Strong documentation skills and a willingness to embrace it.
- Ability to work independently and proactively solve problems before they escalate.
- Ability to work after hours and weekends, as necessary, to provide project deliverables.
Experience:
- 4 years of one-on-one customer service experience (preferably in-person, we like people!).
- 4 years of network experience with proven problem-solving capabilities.
- Physical ability to squat, crawl, climb, and lift up to 50 lbs.
- A valid driver’s license and reliable transportation.
Desirable Qualifications:
- Previous MSP/IT experience.
- Bachelor's degree in a related field.
- Advanced certifications such as:
- Microsoft: MCSA/MCITP.
- Networking: CCNA/CCDA/CCVP/CCIE.
- Virtualization: VCP.
- General IT: Project , Network , A , ITIL.
- Scripting and automation expertise (why do it manually if you can automate?).
- Experience with VoIP solutions.
- Familiarity with Microsoft Forms and Power BI for enhanced client reporting.
What We Offer:
- A team-oriented, supportive, and fun culture where your contributions are recognized.
- Opportunities to grow professionally, obtain certifications, and tackle cutting-edge IT challenges.
- Competitive salary and benefits package.
- A flexible and engaging work environment where we genuinely care about our people.
If you’re ready to join a growing company that’s fast-paced, Go-Givers, and values innovation, apply today!
Salary : $55,000 - $75,000