Demo

Project Specialist

Kotman
Fresno, CA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Job Summary :

We are looking for a passionate and motivated Project Specialist who loves helping people as much as they love working with technology. You'll be part of a dynamic team that supports demanding, high-touch executive end-users and their companies. This role combines in-person and remote client support with exciting opportunities to contribute to impactful technology projects.

As a Project Specialist, you'll collaborate with a supportive, fast-learning team of problem solvers who live by a "make better mistakes tomorrow" mindset. If you're someone who is proactive, detail-oriented, and values building strong relationships, we'd love to hear from you!

Key Responsibilities :

  • Work to plan, deliver, communicate and maintain scope for a diverse range of projects.
  • Provide exceptional in-person and remote support for a select group of clients, ensuring a high-touch experience.
  • Work on a variety of technology projects, from deployments to migrations, all while delivering quality customer care.
  • Collaborate with team members to solve business problems using technology, ensuring on-time and on-budget projects.
  • Maintain detailed documentation for processes, client environments, and technical issues.
  • Continuously learn and improve, embracing challenges and striving for better solutions every day.
  • Work to execute projects both during the standard workday and after hours.

Required Qualifications :

  • Demonstrated experience in providing in-person end-user support for technical and non-technical, high-touch users.
  • Expertise in installing, troubleshooting, maintaining, and supporting the following :
  • Operating Systems : Windows 10 / 11 (tell us about your favorite version).

  • Productivity Tools : Microsoft 365 (share what you love about it).
  • Servers : Windows Server (2012 / 2016 / 2019 / 2022).
  • Devices : iPhones, Android.
  • Virtualization : Hyper-V, VMware.
  • Endpoint Management : Intune.
  • Outstanding communication skills (verbal and written) - this is a must-have all the time!
  • Problem-solving skills coupled with a positive attitude and sense of humor.
  • Attention to detail, especially in high-pressure situations.
  • Strong documentation skills and a willingness to embrace it.
  • Ability to work independently and proactively solve problems before they escalate.
  • Ability to work after hours and weekends, as necessary, to provide project deliverables.
  • Experience :

  • 4 years of one-on-one customer service experience (preferably in-person, we like people!).
  • 4 years of network experience with proven problem-solving capabilities.
  • Physical ability to squat, crawl, climb, and lift up to 50 lbs.
  • A valid driver's license and reliable transportation.
  • Desirable Qualifications :

  • Previous MSP / IT experience.
  • Bachelor's degree in a related field.
  • Advanced certifications such as :
  • Microsoft : MCSA / MCITP.

  • Networking : CCNA / CCDA / CCVP / CCIE.
  • Virtualization : VCP.
  • General IT : Project , Network , A , ITIL.
  • Scripting and automation expertise (why do it manually if you can automate?).
  • Experience with VoIP solutions.
  • Familiarity with Microsoft Forms and Power BI for enhanced client reporting.
  • What We Offer :

  • A team-oriented, supportive, and fun culture where your contributions are recognized.
  • Opportunities to grow professionally, obtain certifications, and tackle cutting-edge IT challenges.
  • Competitive salary and benefits package.
  • A flexible and engaging work environment where we genuinely care about our people.
  • If you're ready to join a growing company that's fast-paced, Go-Givers, and values innovation, apply today!

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