What are the responsibilities and job description for the Intake Specialist position at Koussan Law?
Join Our Dynamic Team as a Client Intake Specialist!
Firm: Fast-Growing Personal Injury Law Firm – Be Part of Our Success Story!
Are you a people-first problem solver with a knack for turning challenges into opportunities?
We’re a mid-sized personal injury law firm in the heart of Detroit that’s expanding rapidly—and we need you to help us connect with clients who need our help. No prior law firm experience? No problem! If you’re a resilient communicator, a natural salesperson, and a master organizer, we’ll train you to thrive in this pivotal role.
Why You’ll Love This Role
- Be the First Point of Contact: Use your charm and empathy to guide potential clients through their toughest moments.
- Master the Art of Conversion: Turn inquiries into signed cases with your persuasive communication and relationship-building skills.
- Shape Our Growth: Oversee intake marketing strategies and collaborate with medical providers to fuel referrals.
- Stay Ahead of the Curve: Juggle high call volumes, outbound referrals, and client follow-ups like a pro—all while staying organized.
- Unlock Your Potential: Grow with us! As we scale, so will your opportunities for advancement.
What You’ll Do
- Win Trust, Close Cases: Confidently handle emotionally charged conversations, turning hesitant leads into committed clients.
- Build Bridges: Maintain strong relationships with medical providers and partner law firms to keep our referral pipeline thriving.
- Own the Process: Track leads, manage CRM systems, and ensure seamless handoffs to our legal team.
- Fuel Our Marketing Engine: Provide insights to refine our intake strategies and attract even more clients.
Who You Are
- A Persuasive Communicator: You’re a phone superstar—warm, engaging, and able to sell without sounding salesy.
- Resilient & Compassionate: Difficult conversations don’t faze you. You listen, empathize, and guide clients toward solutions.
- Hyper-Organized Multitasker: You thrive in fast-paced environments and can juggle 50 tasks without dropping the ball.
- A Natural Networker: Building relationships (with clients, providers, or other firms) is your superpower.
- Driven to Grow: You’re hungry to learn, adapt, and advance in a firm that rewards hustle.
Perks & Benefits
- Competitive Pay Performance Bonuses (Your hustle directly impacts your earnings!)
- Uncapped Growth Potential – We’re growing fast, and you will too.
- Hybrid Flexibility – Work remotely part-time while staying connected to our Detroit team.
- PTO, and 401(k) – Take care of yourself while you take care of others.
- A Supportive, Energetic Culture – Join a team that celebrates wins and lifts each other up.
Ready to Make an Impact?
If you’re excited to be the face (and voice) of a firm that’s changing lives in Detroit, we want to hear from you! No legal experience required—just bring your grit, heart, and hunger to succeed.
Apply Now: Send your resume and a brief note telling us why you’re the ultimate client whisperer
Don’t meet every requirement? Apply anyway! We value diverse perspectives and grit over checkboxes.
Let’s grow together—apply today!
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Paid time off
Ability to Commute:
- Detroit, MI 48202 (Required)
Ability to Relocate:
- Detroit, MI 48202: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000