Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for guests during their stay at our hotel or resort.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations, cancellations, and modifications using hotel management software.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Perform night audit duties as required, ensuring accurate financial reporting at the end of each day.
• Answer phone calls promptly using proper phone etiquette, directing calls as necessary.
• Maintain front desk area cleanliness and organization to uphold professional standards.

Qualifications

• Previous experience in hotel or hospitality settings is preferred but not required.
• Familiarity with front desk operations and hotel management systems is a plus.
• Excellent communication skills with a strong emphasis on phone etiquette.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong customer service skills with a passion for enhancing guest experiences.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude and the ability to work well within a team-oriented environment.

Join us in delivering outstanding guest services while being part of an exciting hospitality team!

Job Type: Full-time

Pay: $11.59 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work Location: In person

Salary : $12 - $13