Front Office - Hemet Healthcare Surgicenter - Hemet, CA

SUMMARY

The incumbent will be responsible for fulfilling myriad administrative duties in front office, including billing

support, scheduling, coding, patient communication and filing.

REQUIREMENTS

RESPONSIBILITIES AND DUTIES:

• Maintain medical charts and schedule appointments for staff.
• Perform routine medical data clerical tasks.
• Verify patient's health insurance coverage.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns;

maintaining supplies; performing preventive maintenance; calling for repairs.

• Serves and protects the medical practice by adhering to professional standards, policies and procedures,

federal, state, and local requirements.

• Answer multi-line phone system and take appointments or direct calls to the appropriate party
• Greet patients when they arrive at the office and provide them with any necessary paperwork or other

information

• Collect co-pays and other fees required prior to the office visit or treatment
• Direct patients to the lab area for scheduled blood work and other testing
• Verify insurance coverage and assist the billing department with processing claims
• Schedule appointments and confirm appointments two days in advance
• Assist patients with re-scheduling appointments and other scheduling issues
• Communicate test results to patients when directed by physicians or nursing professionals
• Inform patients of credit card declines and other billing issues
• Performs other duties as requested.

EDUCATION & EXPERIENCE REQUIREMENTS:

Minimum of 6 months of clinical front office desk skills desired

SKILLS & ABILITIES REQUIREMENTS:

• Must be familiar with EHR/EMR system.
• Excellent verbal and written communication skills
• Minimum of 6 months of experience is preferred
• Spanish bilingual is a plus.

PHYSICAL REQUIREMENTS:

2

1. Body Positions: Sitting and standing for prolonged periods.

2. Body Movements: Arm and hand dexterity.

3. Body Senses: Must have command of close and distant sight, color perception and hearing.

4. Strength: Ability to lift and move up to 25-pounds.

Working Environment:

1. Work in an office, where the climate is controlled

2. Occasional travel between medical groups and/or hospitals when necessary. 0-25 % of the time.

3. OSHA exposure category: I

Category I – Position includes tasks that involve exposure to Blood borne Pathogens.

Category II – Position includes tasks that do not have exposure to Bloodborne Pathogens,

however employment may require unplanned Category I tasks.

Category III – Positions includes tasks that do not involve exposure to Bloodborne Pathogens.

This position would not be required to perform Category I tasks.