What are the responsibilities and job description for the Refund Representative position at KPC Global MSO?
Santa Ana, CA
Enjoy Life in Great Health! Come Discover KPC Health !
SUMMARY
Under direct supervision, is responsible for refund / credit balance research.
REQUIREMENTS
RESPONSIBILITIES AND DUTIES :
- Maintains established policies and procedures, objectives, quality assurance program and safety standards.
- Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review.
- Prepares refund request on proper forms and submits refund requests for approval.
- Process incoming written requests for refunds received from insurance companies.
- Handles incoming telephone calls regarding refund requests from patients and / or insurance companies.
- Receives patients that visit the business office regarding refunds.
- Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all
transactions taken in UID account.
EDUCATION & EXPERIENCE REQUIREMENTS :
SKILLS AND ABILITIES
PHYSICAL REQUIREMENTS :
