What are the responsibilities and job description for the Application Software Release Coordinator position at KPG99 INC?
Application Software Release Coordinator
Duration: 24 Months Initial contract
Location: Hybrid in Audubon PA ( able to work onsite as needed)
Customer Satisfaction
· Develop a deep understanding of the business functions and processes
· Triage and troubleshoot software release related issues in non-production and production environments
· Serve as a liaison between business, IT and vendors
· Establish, monitor and maintain high client satisfaction levels
· Document, track and resolve problems in client business systems
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Responsibilities
· Collaborate with business, IT and vendors to coordinate, schedule and implement software releases in non-production and production environments
· Participate in all phases of the change and release management process
· Partner with business, IT and vendors to establish release plans that satisfy software dependencies and project timelines
· Present system changes at change review board meetings, gather necessary management approvals for upcoming changes and coordinate with testers to ensure adequate testing prior to software deployment
· Triage and troubleshoot software release related issues in non-production and production environments
· Monitor the health and availability of non-production environments and work with business, IT and vendors to resolve issues in a timely manner
· Perform pre and post-install release verification to ensure non-production environments are in working order before and after a software release
· Identify and implement automation to streamline the software release process and environment maintenance processes
· Coordinate data refreshes in non-production environments as requested
· Maintain strict compliance with all change and release management policies as well as SOC1 and NERC CIP compliance standards
Skills and Experience
· Someone who is energetic and passionate about their work, extremely positive and solution driven
· Someone who has worked on large teams, on projects that have different business owners
· Experience collaborating with business, IT and vendors to coordinate, schedule and implement software releases in non-production and production environments
· Experience performing pre and post-install release verification to ensure non-production environments are in working order before and after a software release
· Experience presenting system changes at change review board meetings
· Experience coordinating with testers to ensure adequate testing prior to software deployment
· B.S. degree in computer science, management information systems, or equivalent experience
· Experience analyzing and reporting on complex databases
· Good understanding with relational database modeling concepts.
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Familiarity with Agile methodology and Oracle PL-SQL database preferred.
