Salesforce Business Analyst

Business Analyst – Salesforce

Hybrid – NYC, NY - Local to the NYC/surrounding areas. -

2nd round onsite interviews should be expected.

Energy Industry Background is must.

JOB DESCRIPTION

This role acts as a liaison between the business and the technical development teams, assuring program delivery and measure updates are configured and tested to support our growing clean energy goals. Responsibilities include facilitating user requirement workshops, translating business needs into software solutions, working closely with Product Owners, software developers and testers to carry through solutions to launch. This work supports current and future program development and overall reporting to the public service commission.

RESPONSIBILITIES:

· Familiarity with project management methodologies (Agile, Scrum).

· Ability to work effectively in a team-oriented environment.

· Detail-oriented with a strong focus on quality and results.

· Interact with Internal and External Stakeholders and customers to analyze and document Business Requirements.

· Translate Business requirements into technical user stories with relevant acceptance criteria for software development.

· Organize user stories for development sprints.

· Work closely with software developers and testing team to ensure acceptance criteria are understood and that development work meets criteria described.

· Prepare system documentation including process flows and customer journey maps.

· Drive or support multiple and varied activities depending on the product being built: initial user research and need finding, solution development and product ideation, experience mapping, wireframe development, usability testing.

· Use advanced critical thinking skills to diagnose complex problems.

· Create test scripts and testing plans with Scrum Master, developers, test leads, and log bugs discovered in testing.

· Ability to facilitate meetings to decompose business processes and understand required changes.

· Creating business process mapping documents and workflows.

· Ability to learn new technology using documentation and other available resources.

· Perform other related tasks and assignments as required.

TECHNICAL SKILLS:

· accurate testing and troubleshooting

· Agile Methodology

· Develop test plans, test cases, and scripts for user acceptance testing (UAT).

· Document business requirements and translate into technical requirements

· Excellent oral and written communication skills

· Experience designing, managing, analyzing, testing or improving software systems

· Experience working in a fast-paced, changing environment

· Experience working in Scrum/Agile framework

· Organize work in software ticketing system (Azure Dev Ops, experience with JIRA or similar acceptable)

· Project Management Professional (PMP), Certified Project Management (CPM), Certifications in Scrum/Agile

· Proven experience as a Business Analyst

· Self-sufficient person who can work collaboratively in multi-disciplinary teams

· Summarize technical concepts and translate them clearly to non-technical stakeholders.

· Write technical user stories, organizing development sprints

NICE TO HAVE:

· Agile scrum certified

· Salesforce

· Experience in Azure Dev Ops

· Knowledge of and work experience with energy efficiency and demand side management initiatives

· Knowledge of Salesforce Testing

· Project Management Professional (PMP), Certified Project Management (CPM), Certifications in Scrum/Agile

· QA Tester