System Engineer With NextThink

Title: Senior Systems Engineer (with experience in application and system monitoring using NextThink)

Location: Houston, TX (on site 5 days per week)

Contract: 12 months

Any Visa

Top Skills' Details

1. Experience with NextThink: Proficiency in using NextThink, particularly with the NextThink Query Language (NQL) for data extraction and dashboard creation.

2. Technical Skills: A solid understanding of infrastructure components such as networking and Active Directory, which is essential for running queries and troubleshooting.

3. Data Visualization: Familiarity with data visualization tools is preferred. While experience with Splunk is beneficial, it is not mandatory. Candidates with experience in other data visualization tools like Tableau or Power BI may also be considered.

4. Dashboard Development: Ability to create and manage dashboards using the components provided by NextThink, along with a general understanding of user interface design for better user experience.

5. Alerts and Diagnostics: Knowledge of configuring alerts based on captured data and understanding how to use webhooks for incident management.

6. API Understanding: Familiarity with APIs for data extraction and integration with other tools is a plus.

7. PowerShell Scripting: Intermediate to advanced skills in PowerShell scripting for automation and advanced tasks.

8. Analytical and Problem-Solving Skills: Strong analytical skills to interpret data and troubleshoot issues effectively.

Job Description

Overview of NextThink

• Purpose: NextThink is a digital employee experience tool designed for real-time monitoring of device performance and remediation. It collects data from machines every 5 to 15 minutes to provide insights into CPU usage, memory applications, and installed software.

• Data Handling: The tool utilizes a specific query language known as NextThink Query Language (NQL), which is similar to SQL and Splunk. This allows for data extraction and the creation of dashboards to visualize performance metrics.

Key Features

• Dashboards: The application enables the creation of dashboards that help visualize data and monitor performance. While the tool provides components for these dashboards, having a front-end interface is beneficial for user experience.

• Alerts and Diagnostics: Users can configure alerts based on the data collected, which can be sent via email or through internal components like webhooks. This feature is crucial for proactive monitoring and incident management.

• Integration with Other Tools: There is a mention of potentially replicating components from Splunk to NextThink, indicating a desire for compatibility and integration with existing systems.

Additional Skills & Qualifications

Key Responsibilities:

• Utilize Nexthink to monitor and analyze digital employee experience metrics.

• Develop and execute NQL queries to gather and interpret data.

• Create and manage dashboards to visualize key performance indicators.

• Implement and manage remote actions to resolve issues proactively.

• Set up and manage alerts and diagnostics to identify and address potential problems.

• Develop and optimize queries and database logic for efficient data handling.

• Integrate Nexthink with other tools (e.g., Splunk) to enhance data analysis and reporting.

• Write and execute Splunk queries for comprehensive data insights.

• Utilize Nexthink APIs and connectors for seamless integrations.

• Develop and maintain PowerShell scripts for automation and advanced tasks.

• Understand and apply the Nexthink data model for accurate data representation.

• Manage PC infrastructure, including Active Directory and network components.

• Work with Azure Apps to support cloud-based solutions.

• Collaborate with ServiceNow for incident and service management.

• Expertise in troubleshooting.

Qualifications:

• Proven experience with Nexthink.

• Strong skills in NQL queries, dashboards, remote actions, alerts, and diagnostics.

• Proficiency in queries and database logic.

• Experience with Nexthink integrations, particularly with Splunk.

• Ability to write and execute Splunk queries.

• Knowledge of Nexthink APIs and connectors.

• Intermediate to advanced PowerShell scripting skills.

• Understanding of the Nexthink data model.

• Intermediate knowledge of PC infrastructure (AD, network, etc.).

• Experience with Azure Apps and ServiceNow.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment