What are the responsibilities and job description for the Store Systems Help Desk Specialist position at KPH Healthcare Services?
Overview
Job Summary:
Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system.
This is not a remote opportunity.
Responsibilities
Job Duties:
- Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.
- Attempt to minimize the length of each call, while still providing excellent service.
- Interface with other departments as needed for problem resolution.
- Interface with various hardware and software vendors for problem resolution.
- Provide timely follow up on each call until the issue is resolved.
- Document and review call and resolution details on a corporate tracking system.
- Assist in the maintenance of various master files as needed.
- Complete depot tracking forms when hardware is supplied to stores or other departments.
- Must adhere to Help Desk Policies and Procedures.
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Education:
- Minimum: Associates Degree in Computer Science or related fieldExperience:
- Preferred: 1 or more years experience in Pharmacy operations and/or POS
Special Conditions of Employment
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Compensation:
$16.00 - 17.00 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Salary : $16 - $17
