What are the responsibilities and job description for the WORK FROM HOME-PATIENT CARE ADVOCATE position at KPH Healthcare Services?
Overview :
Scope of Responsibilities : Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary : Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
Responsibilities :
- Responsible for accurate data entry of incoming prescriptions, if required
- Responsible for accurate selecting billing and shipping methods for incoming patient orders
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Document patient reported information into TherigySTM
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts / orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications :
Attendance Requirements :
Educational Requirements :
Experience :
Required (Mississippi Employees) :
Special Conditions of Employment :
Compensation
15.84-17.69 per hour .
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience , and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .
Salary : $16 - $18
