What are the responsibilities and job description for the Customer Support Representative - Apply Today, Work Tomorrow! position at KPI Group?
Allow your career to flourish with our incomparable upbeat supportive team atmosphere!
We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client’s reputation. Our Customer Support Representatives do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Support Representative team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!
Are you?
Energetic
A go-getter
Quick on your feet
Friendly and outgoing
A team Player
Great with people
Customer Support Representative Must :
Become an expert in product knowledge to provide solutions to customer questions and concerns
Gather and input customer order information
Develop effective questioning to determine customer needs and provide practical solutions
Remain professional, courteous, helpful, and sympathetic to customer needs at all times
Perform customer outreach and educate them on services and products
Work collectively with customer support and management team to improve the customer experience and increase customer retainment
Raise issues of concern or problems to the attention of upper management
Perform other duties as assigned by management
