What are the responsibilities and job description for the Retail Customer Service Representative / Customer Support Representative position at KPI Group?
We are a leading full-service business consulting firm in the Los Angeles area. We are hiring candidates to join our growing Customer Service Team to keep up with our client's rapid expansion and growth. The Customer Service Representative will report to the Key Account Manager. The primary responsibility of the Customer Service Representative is to help our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.
KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE :
Coordinate customer transactions
Generation of customer tickets, estimates, and order acknowledgments
Accurate entry of tickets, estimates, and custom products
Verify product, quantities, and pricing on all orders
Provide daily customer support
Follow up on customer inquiries and requests
Maintain and update customer records and files
Assist prospects with inquiries in becoming a customer
Resolve customer complaints
Enter all customer complaints into a log with detailed notes
Work with Management to develop corrective actions based on customer complaints
