What are the responsibilities and job description for the Telecommunications Customer Support Representative position at KPI Group?
We are hiring for our Telecommunications Customer Support Representative positions. Candidates must possess integrity, character, and exemplary ambition for success. The Telecommunications Customer Support Representative role is considered an entry-level customer service, marketing, and sales position, meaning thorough training is provided. We have a strict promotion only from within policy, which provides sales and customer service specialists with ample room for advancement and experience in marketing, sales, and business. Advancement and compensation are based on an individual's performance, which means this position will be full commission after training is completed /
We are looking for a Competitive Telecommunications Customer Support Representative who will partner with and ensure the long-term success of our customers. The Telecommunications Customer Support Representative will be responsible for developing relationships within their assigned territory and connecting with key decision-makers directly. The Telecommunications Customer Support Representative will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Job Duties of the Telecommunications Customer Service & Sales Representative :
Execute day-to-day sales, marketing, customer service, and campaign management in person through direct customer interaction
Excel in our management training program, beginning at the Entry Level to Senior Management
Manage the implementation and delivery of a key client's activity, maximizing performance, and return on investment and identifying the opportunity to expand sales
Own all problem solving, troubleshooting, client campaign requests, media planning, and key implementations
Build client relationships through service excellence and balance their campaign needs with your proactive approach
Get your hands dirty with team building, growth, and expansion efforts
