What are the responsibilities and job description for the Intern - Customer Service Support position at KPI Solutions?
About Kuecker Pulse Integration (KPI)
Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers' operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 250 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.
Requirements
We are looking for a Customer Support Intern to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Data integrity and familiarity with a CRM would be a benefit. The intern will be responsible for data maintenance and management of tasks as directed by department leadership.
Business related or computer related degree seeking candidates preferred.
**Position will work on-site from our Cincinnati, OH office from on or around 5/26/25 - 8/15/25.**
Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers' operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 250 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.
Requirements
We are looking for a Customer Support Intern to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Data integrity and familiarity with a CRM would be a benefit. The intern will be responsible for data maintenance and management of tasks as directed by department leadership.
Business related or computer related degree seeking candidates preferred.
**Position will work on-site from our Cincinnati, OH office from on or around 5/26/25 - 8/15/25.**
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