What are the responsibilities and job description for the Assistant Manager position at KPM?
KPM is looking for an ambitious Assistant Manager with strong customer service skills and a passion for people to join the team in our Baytown, TX Community.
This is a full time position and compensation will range based on experience.
The Assistant Manager is responsible for the daily operations of a property under the guidance of the Property Manager. This role assists in leasing, collections of rent while providing exceptional service to residents and supporting the rest of the staff.
Responsibilities:
- Collect all rent, late fees, and utility payments
- Issue notices (3-day, lock out, etc.)
- Prepare, file, and follow up on all eviction cases in a timely manner
- Reduce delinquency by performing timely walk-throughs of units
- Review lease expiration on a 90-day cycle and follow up with current residents on renewals
- Fulfill all tasks associated with the leasing process (TAA agreement, leasing application process, addendums, screening process, approval criteria, etc.)
- Perform other duties assigned
Requirements:
- High School Diploma or Equivalent required / College degree preferred
- 3 years of experience as an Assistant Manager on a multifamily property
- Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
- Experience with CAM or CAPS
- Experience with Onesite
- Customer service experience
- Excellent verbal and written communication skills
- Must be able to communicate effectively with residents and team members
- High sense of urgency, with the ability to meet deadlines
- Ability to remain organized, professional, and respectful in challenging situations
Physical Requirements / Working Conditions:
- Prolonged periods sitting, standing, and walking throughout the workday
- Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
- Must be able to type efficiently
- Must be able to lift up to 15 pounds
- Must be able to work indoors / outdoors or in extreme weather conditions
- Must be able to work weekends and/or evenings on a rotating schedule
