Director Global Operations – KDN Advisory

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KPMG is currently seeking a Director, Global Operations - KDN Advisory to join our KPMG Delivery Network organization.

Responsibilities:

• Plan, organize and manage delivery model as well as staff to ensure appropriate coverage to meet solution and client needs, and achieve excellence in customer service in a cost and risk efficient manner
• Work with the KPMG Delivery Network (KDN) Advisory leadership team to ensure the Advisory Ops key objectives are met; establishes metrics, guidelines and standards by which the company's efficiency and effectiveness can be evaluated, identifying opportunities for improvement
• Organize, direct, control, implements, monitors and forecasts budgets as well as costs to achieve financial objectives
• Manage service performance and quality management activities (reporting quality acceptance, improvement plans, performance reporting, modification of metrics and issue resolution)
• Oversee the KDN Advisory Operations and Reporting team and creates connectivity between workstreams that results in an integrated design and approach; regularly connect with related program to ensure seamless integration and collaboration as well as adherence to applicable global and participating member firm policies
• Control the governance cadence for all KDN Advisory enabled Tier three Global Delivery Centers (GDC)and implements policies and procedures that will improve day-to-day operations; control escalations and issue resolution for all KDN Advisory initiatives by working with the Regional Operations Leaders and KDN Advisory Leadership
  
  

Qualifications:

• Minimum ten years of recent experience supporting Global Leadership and Global C-suite Executives in a matrixed, multi-firm environment with relevant recent experience with shared services, managed services and/or outsourcing for application services; minimum two years of recent experience managing a large team
• Bachelor's degree from an accredited college/university, preferably in information technology or relevant experience
• Background working with and managing global teams on a virtual basis and strong project and program management skills
• Capability to effectively interact with Senior leaders across both KDN Advisory OpCo and other global KPMG member firm Advisory leadership stakeholders
• Demonstrated experience in designing and executing complex service delivery model initiatives; excellent analytical, decision-making and experience with Transformation program at a strategic level
• Familiarity with KPMG's global strategic priorities and solutions along with global KPMG Advisory processes is preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=7044_9_25

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.