Manager, Data Operations

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KPMG is currently seeking a Manager, Data Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Manage and lead a team of Managed Service Provider (MSP) individuals, ensuring efficient monitoring of data pipelines and rapid response to any incidents
• Ensure the stability and reliability of the data platform, addressing technical issues as they arise; maintain comprehensive documentation for data operations processes, including design, configuration, and troubleshooting guides
• Work to ensure that Service Level Agreements (SLAs) are consistently met by monitoring performance against metrics and implementing corrective actions as needed
• Provide input for roadmap planning and identify opportunities for improvement and innovation within data operations; liaise with cross-functional teams to ensure alignment and collaboration on data operations initiatives and priorities
• Oversee daily monitoring and analysis of end-to-end data performance and communicate results and findings to relevant stakeholders
• Offer guidance and coaching to internal and MSP technical staff, fostering a culture of continuous learning and development; serve as the point of escalation for any operational issues, working to quickly resolve problems and minimize impact on business operations
  
  

Qualifications:

• Minimum five years of recent experience in managing data operations, with a strong understanding of data pipeline monitoring and incident response
• Bachelor's degree from an accredited college or university in information technology, computer science, management information systems, computer engineering or related field is preferred
• Familiarity with Managed Service Provider operations and collaboration; Experience in providing input for strategic planning and roadmap development
• Strong documentation skills, with the ability to create and maintain detailed technical documents; Demonstrated ability to meet SLAs and performance metrics, with a focus on continuous improvement; strong analytical and problem-solving skills is a plus
• Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams and stakeholders; ability to analyze data performance and translate findings into actionable insights; proven experience in mentoring and coaching technical staff is a plus
• Practical experience with relevant data technologies and tools such as Azure Data Lake Storage Gen2, Azure Data Factory, Azure Databricks, Azure Blob Storage and GenAI; proven track record of successfully managing and resolving data incidents is desired
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.