Senior Associate, Voice of the Client Program

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Voice of the Client Program to join our Growth and Strategy organization.

Responsibilities:

• Collaborate and support team members in developing, launching, collecting and evaluating results of client feedback surveys; perform analysis of historical and current client data and other important sources of information to help identify client insights shared to firm leadership
• Interact with Account Lead Partners and members on advising on VoC Strategy; articulate client feedback findings through visually appealing and appropriate frameworks and present to firm leadership if appropriate
• Identify, design, and champion process improvements with the use of automation and other best practices in the survey launch process as part of KPMG's commitment to continuous improvement
• Develop and maintain the process and governance around the use of CX tools and vendors
• Document process updates and develop communications that help partners and teams across the company understand how we're capturing insights and measuring progress
• Complete ad hoc projects as needed
  
  

Qualifications:

• Minimum three years of recent, progressive analytical research or data analysis research experience, preferably within a professional services firm or similar environment
• Bachelor's degree from an accredited college/university; Master's degree from an accredited college/university is preferred
• Experience in Client Experience, Strategic account management, research analysis, strategy, marketing and/or business consulting environment
• Knowledge of survey analytics and verbatim analysis with Strong numerical, analytical and strategic thinking skills, and sound business acumen; Qualtrics Survey tool Technical Proficiency to include, but not limited to the following: Survey design, Dashboard designing and building, Text IQ and Stats IQ
• Project Management skills to ensure planning and execution of assigned tasks to meet deadline sensitive requests; excellent written and oral communication skills; proficient with Microsoft Office Suite applications, including advanced Excel with knowledge of VBA and reporting database
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=3652_9_25

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.