Senior Service Designer, GenAI Experience

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Service Designer, GenAI Experience to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities:

• Conduct in-depth user research to understand user needs, behaviors, and pain points, contributing to the design of research artifacts like personas, journey maps, and prioritization matrices
• Advocate actively of user experience and lead in the planning and facilitation of design thinking sessions aimed at improving and/or designing new services and products, particularly through generative Artificial Intelligence (AI) assistants and agents
• Proactively following GenAI design trends and best practices to share and apply within the team and across projects
• Develop end-to-end service blueprints, journey maps, and customer experience maps to visualize the user experience and how technology, data, and business processes need to align in the delivery of seamless and holistic services
• Translate requirements, user stories and business processes into optimized flows across all relevant platforms and products; design wireframes with usability best practices top of mind, creating high-fidelity prototypes to test and iterate on design concepts
• Lead development and use of Design Systems and standard library of reusable assets across various applications and products; work closely with cross-functional teams, including designers, engineers, product managers, and stakeholders to ensure alignment and effective communication
  
  

Qualifications:

• Minimum five years of experience in user research, service design, product design, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies
• Bachelor's degree from an accredited college or university is preferred
• Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications
• Experience leading UX workstreams and junior designers within larger projects; experience working in an Agile design/development environment
• Excellent communication and collaboration skills; Ability to think critically and solve complex problems; passion for creating innovative and user-centric experiences
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa
  
  

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.