Sr. Associate, Service Enablement

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr. Associate, Service Enablement to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Align training, complete quality assurance and coordinate resource management, as well as project intake for the Digital Desk
• Establish, implement, and enforce standards, procedures, and service levels to ensure that Operational Level Agreements (OLAs) with internal and/or external service providers are met
• Construct changes to policy and process as required, while working with technical stakeholders to coordinate implementation
• Work with the service providers to define the support and metric requirements; locate issue trends, while documenting and coordinating process or development solutions, both technical and metric drive
• Act as a mentor and leader with Service Enablement peers, level two resources and level one analysts through training, quality and skillset growth
  
  

Qualifications:

• Minimum three years of recent experience with Information Technology Infrastructure Library (ITIL) Processes and procedures, as well as how best to implement them
• Bachelor's degree from an accredited college or university is preferred; Certifications in ITIL is preferred
• Ability to partner with firmwide support teams (Service Desk, Digital Nexus, Authorization to Operate, Trusted Third Party, Human Resources) to deliver a consistent Service Management product; Ability to develop and implement program-wide IT Service Management releases including development, deployment, training, and support
• Demonstrated ability to create Standard Operating Procedures (SOPs) and work Instructions; proficiency in Microsoft 365 applications
• Possess strong organizational skills with an ability to quickly learn, retain, and deliver information by means of written and verbal instructions, critical thinking skills with an innovative mindset
• Strong documentation skillset featuring a willingness to solicit information; self-motivated and task-driven with an ability to multitask, and function in a fast-paced, high-energy environment; excellent verbal and written communication with the capability of delivering to a wide audience (Including practice leadership and training peers)
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa
  
  

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6853_9_25

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.