What are the responsibilities and job description for the Technical Services Specialist position at KPS Global, LLC?
KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in three locations: Fort Worth; Piney Flats, TN; and Goodyear, AZ.
KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.
KPS Global is currently seeking a Technical Services Specialist to join our team! We are looking for a self-motivated individual with a passion and desire to learn and grow with our company. The ideal candidate will have previous experience in parts sales, be organized, motivated, detail-oriented, and driven.
Required Skills
Essential Functions
- Process technical services orders, inquiries, and requests for quote
- Work with technical services via phone queue and email and fulfill their needs
- Provide timely and accurate information to technical services regarding product specifications, pricing, and lead times
- Obtain accurate pricing and lead times from suppliers
- Clearly communicate delivery and confirmations to technical services
- Order entry on KPS Global quote system software
- Regularly update technical services with current order status
- Work with internal and external customers to understand and fulfill their needs
- Make recommendations on products that best meet technical services requirements
- Offer alternatives to ensure technical services needs are most appropriately met
- Generate change orders as needed as well as tracking information for requests
- Communicate clearly with the warehouse to ensure orders are processed accurately and shipped/delivered in a timely manner
- Work directly with warehouse staff on expedites and rush orders
- Clearly communicate orders with expedited shipping methods
- Customer data maintenance as needed in the quote and order system
- Work with accounting on purchase order terms & conditions
- Work out discrepancies with customers promptly
- Manage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines
- Execute necessary changes within 3rd party systems- Service Channel as an example
Required Experience
Education and Experience
- High School diploma or GED and minimum
- 1-3 years of experience
- Attention to Detail
- Experience with Excel or Project Management software
- Team Player
- “Can Do” Attitude
- Multi-Tasker
- Critical Thinking
- Problem Solving Skills
