What are the responsibilities and job description for the Field Service Technician position at KR Wolfe Inc.?
In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.
Duties And Responsibilities
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Duties And Responsibilities
- Install, troubleshoot, and repair healthcare equipment for clients
- Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily
- Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Employee must demonstrate professional etiquette with team members, superiors & clients always
- Employee shall always demonstrate strong oral and written communication skills
- Employee must always demonstrate positive customer communication
- Employee will be required to solve problems, escalating matters to KRW leadership as necessary
- Employee shall care for and ensure all company and client property remains in good condition
- Employee must always maintain environmental awareness.
- Employee must always adhere to safety measures
- Occasional overnight travel may be required
- Communicate with Field Manager / Client Representatives
- Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
- Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
- Communicate in real time any issues that may arise during the project.
- Schedule
- Arrive to project on time as scheduled.
- Report any delays that could cause issue with meeting customers completion timelines.
- Provide Detailed Reports and Photos for work completed
- Complete detailed sign-off for work performed (A template will be provided)
- Provide photos showing work performed
- Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time)
- Upload photos and sign off into company system.
- Manage Clients Parts Inventory
- Prior to beginning installation, you will need to identify all inventory is onsite.
- Report any damaged or broken inventory immediately
- You will want to record part number and provide photos.
- These units will need to be placed back in their box
- Training
- Installation documents and videos will be provided to review prior to the beginning of any project.
- High School Diploma or GED
- 1 years of field service experience
- Proficient working with all standard hand tools, power drills, levels, etc.
- 1 years of experience working with Microsoft Office
- 1 years of experience in the use of mechanical and hand tools and service test equipment
- Technical degree in areas such as Construction, Plumbing, Electronics, Computer Repair
- Associate degree in engineering, science, or technical field
- Previous professional experience in Construction, Plumbing, Electronics, Computers
- Customer-facing experience
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