Field Service Technician
In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.
Duties and Responsibilities
- Install, troubleshoot, and repair healthcare equipment for clients.
- Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one's own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily.
Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
Employee must demonstrate professional etiquette with team members, superiors & clients always.Employee shall always demonstrate strong oral and written communication skills.
Employee must always demonstrate positive customer communication.Employee will be required to solve problems, escalating matters to KRW leadership as necessary.Employee shall care for and ensure all company and client property remains in good condition.Employee must always maintain environmental awareness.Employee must always adhere to safety measures.Occasional overnight travel may be required.Job Duties
Communicate with Field Manager / Client RepresentativesCommunicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
Report any discrepancies in scope work and / or inventory issues to the Team Lead and / or Project Manager.Communicate in real time any issues that may arise during the project.ScheduleArrive to project on time as scheduled.
Report any delays that could cause issue with meeting customers completion timelines.InstallationsRead and interpret installation diagrams and blueprints.
Communicate with Team Lead and / or client representatives to determine installation locations and placement.Removal of existing dispensers.Installation of wall-mounted liquid & chemical dispensers.Keep work area clean at all times and remove any trash or old dispensers from the work area.Provide Detailed Reports and Photos for work completedComplete detailed sign-off for work performed (A template will be provided).
Provide photos showing work performed.Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time).Upload photos and sign off into company system.Manage Clients Parts InventoryPrior to beginning installation, you will need to identify all inventory is onsite.
Report any damaged or broken inventory immediately.You will want to record part number and provide photos.
These units will need to be placed back in their box.TrainingInstallation documents and videos will be provided to review prior to the beginning of any project.
Experience Required :
High School Diploma or GED1 years of field service experienceProficient working with all standard hand tools, power drills, levels, etc.1 years of experience working with Microsoft Office1 years of experience in the use of mechanical and hand tools and service test equipmentPreferred Qualifications :
Technical degree in areas such as Construction, Plumbing, Electronics, Computer RepairAssociate degree in engineering, science, or technical fieldPrevious professional experience in Construction, Plumbing, Electronics, ComputersCustomer-facing experience.
