Career Development Facilitator- Baltimore, MD

In addition to a competitive compensation, this position is also eligible for a sign - on bonus!

SUMMARY: While delivering innovative solutions, exceptional service and trusted results, the Career Development Facilitator will manage a caseload of assigned customers with sensitivity to individual needs, ensuring clients receive sufficient guidance and the support necessary to reach their employment goals. Additionally, the Career Agent will produce outcomes as stated in the client contract.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide career counseling and intensive case-management services that support and facilitate customers’ progression and compliance with TANF programs.
• Complete intake and eligibility determination and assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods.
• Coordinate all services and ensure that customers are making meaningful progress toward preparing for, finding, and retaining employment.
• Perform program’s intake assessment by thoroughly completing all intake forms to include, but not limited to, reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customers about assessment results, and develop and/or amend customer’s IRP.
• Maintain thorough and accurate documentation: Record detailed case notes in the system, ensuring proper documentation of career counseling and intensive case management services provided to customers. Ensure all entries meet compliance requirements and adhere to program policies and procedures.
• Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures.
• Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships.
• Conduct orientation sessions, workshops, job clubs, and other group presentations.
• Meet and/or exceed contractual benchmarks, completing all required reports.
• Other duties as assigned.
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

• Superior communication skills – oral and written.
• Strong interpersonal and staff management skills.
• Strong management, customer service and organizational skills.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely.
• Strong presentation skills Must be resourceful and able to work independently as well as in a team setting.
• Ability to meet and/or exceed set goals and objectives.
• Strong interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required.
• The ability to work in the field 30% of the time
  
  

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of 2 years of experience combining elements of training, counseling and/or case management.
• Possess substantial career coaching and case management experience required.
• Familiarity with, or the ability to, learn Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations required.
  
  

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook). Ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/