What are the responsibilities and job description for the Case Manager/ Employment Training Advisor-Orientation Unit position at KRA Corporation?
This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.
San Diego County Residence is Required
Languages preferred: Creole, Spanish
Duties and Responsibilities
- Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
- Conducts assessments for barriers and skills.
- Determines eligibility and need for supportive services including childcare, transportation, and ancillary services.
- Manages participants progress towards achieving goals by creating and updating plans.
- Assists program participants in developing vocational goals.
- Monitors and records clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
- Notifies the county’s human services specialist of non-compliance with work activities.
- Follows procedural requirement by updating client case files in systems.
- Maintains up-to-date knowledge of program procedures and implement appropriately.
- Maintains up-to-date knowledge of community resources, labor market and training resources.
- Maintains in contact with each client placed in employment on a monthly basis.
- Completes all necessary county paper documents and forms.
- Maintains communication with employment organizations and educational programs where participants are located.
- Ensures all performance metrics are met in achieving participant stated outcomes.
- Required to work in various case management roles based on CalWORKs business and project requirements.
Required Skills
- Ability to work with and relate to participants and demonstrate active listening skills.
- Display a professional level of empathy for participants and respect for cultural differences.
- Ability to learn specialized databases and software systems.
- Excellent customer relation techniques, and superior verbal and communications skills.
- Excellent accuracy and attention to detail.
- Ability to prioritize work and meet deadlines.
- Ability to recognize and maintain the confidentiality of all materials in the work setting.
- Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
- Ability to partner with and motivate participants with both physical and/or mental disabilities.
- Ability to maintain a record keeping and follow-up system.
- Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.
Qualifications
- High School Diploma or equivalent required. Degree preferred
- 2 years of relevant work experience
Working Conditions
- Office Setting
- Flexibility to work at different office locations as needed, based on CalWORKs business and project requirements.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
