Quality Assurance Specialist- Baltimore, MD

In addition to a competitive compensation, this position is also eligible for a sign - on bonus!

SUMMARY: While delivering innovative solutions, exceptional service and trusted results, the Quality Assurance Specialist develops monitoring procedures, performs quality assurance and customer satisfaction assessments, develops and analyzes reports and makes recommendations for program improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs professional work providing quality assurance and monitoring of performance requirements.
• Conducts case file and computer audits to ensure accuracy, consistency, compliance and completeness.
• Review and report staff compliance data to the Program Manager.
• Determine, document and forward any areas that need improvement to management.
• Provide quality assurance of performance data, and TANF case management tracking in the local database.
• Provide requested data in a timely manner to the Management team.
• Review current policies and regulations to ensure program quality standards are met.
• Provide support to the Program Manager and follow-up with any needed corrections requested in a timely manner.
• Create and maintain a database to track improvements.
• Works with a team of professionals to ensure contract goals are achieved.
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

• Strong analytical and problem-solving skills, with the ability to collect, interpret, and analyze complex data sets.
• Excellent written and verbal communication skills, with the ability to effectively present findings and recommendations to diverse audiences.
• Demonstrated ability to develop and implement quality assurance processes, policies, and procedures.
• Proven experience conducting program reviews, audits, and evaluations, with a focus on identifying areas for improvement and ensuring compliance.
• Proficiency in using data management systems and software applications to analyze and report program outcomes.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.
• Must be resourceful and able to work independently as well as in a team setting
  
  

EDUCATION and/or EXPERIENCE:

• An Associate’s degree in business, public administration, behavioral science or related field from an accredited college or university.
• A minimum of 2 years’ experience in an administrative position requiring data entry, quality assurance, data tracking and report preparation.
  
  

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook) and ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/