What are the responsibilities and job description for the Guest Experience Ambassador position at Kraken-Bryant Street?
About Kraken-Bryant Street
Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.
About the role
Kraken Kourts & Skates is actively seeking Brand Ambassadors to join our crew. This role is comprised of a combination of skills, blending hospitality, creativity, and a passion for enhancing the guest experience. Our Brand Ambassadors embody an "All Hands In" approach, and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Brand Ambassador to provide an unparalleled guest journey through each event.
Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?
What you'll do
- Greet guests as soon as they walk through the door
- Provide guests with accurate wait time estimates during busy periods
- Maintain a neat, organized front-of-house environment
- Show guests to their designated area and explain our policies & procedures
- Assist with opening / closing tasks and side work
- Maintain safety and food & beverage quality standards
- Manage online ticketing platforms for internal data tracking and an elevated guest experience
- Manage rental counters and efficiently administer rentals for guests
- Keep guests happy and handle complaints appropriately
- Build a rapport with our guests and vendors
- Brainstorm ideas to enhance the guest experience
- Maintain a positive image of the Kraken brand at all times
- Collaborate with our partners when they promote their products in our units
- Communicate event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
- Attend huddles to gain knowledge and understanding of our various events and locations
Qualifications
The pay range for this role is :
18 - 20 USD per hour (Kraken Kourts)
Salary : $18 - $20
