What are the responsibilities and job description for the Guest Services Party Host position at Kraken Community Iceplex?
Are you naturally friendly with a warm and welcoming personality? Would you love to be an ambassador of fun, ensuring your party guests want to come back again and again? Then this is the job for you!
Responsibilities:
- Provide birthday party guests with an exceptional experience by being their main point of contact during their party time, making their visit memorable and keeping them happy
- Clean, prepare and properly set up party room
- Greet the party hosts and guests
- Retrieve the pre-ordered pizzas and sodas, refill sodas and get skates
- Maintain regular contact during party
- Assist guests with vacating the party room, help collect gifts and personal items
- Inventory and restock the party supplies as needed
- Help at Guest Service front desk
- If you know how to skate, candidate might also perform the Skate Monitor role as described in Skate Monitor role
- This is a Weekend shifts (Friday, Saturday & Sunday) only job
Required Experience & Qualifications:
- Strong verbal communication skills to support customer experience and engagement
- Organized and detail-oriented, resourceful, quick learner
- A high degree of personal integrity and consistently put the interests of the organization first
- Must like interacting with children, be enthusiastic, reliable, and comfortable speaking with parents
- Must be available Fridays, Saturdays, and Sundays during scheduled party hours
- Ability to work under pressure in a fast-paced environment
Preferred Experience & Qualifications:
- Experience with youth sports at the recreational and elite level
- Understanding of hockey and figure skating
- Understanding of event and on-ice programming
- Passion for hospitality and customer service
- Current Food Handler’s Permit
Working Conditions:
- Must be able to work a flexible schedule. Weekends, nights, and holidays required.
- Position is performed throughout a recreational facility. Work will be done around the ice. Position involves sitting, standing, walking, stooping, lifting, carrying, pushing, and pulling.
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
- Part-time hourly role.
- Position available for individuals 16
Total Rewards Package:
Compensation:
- In accordance with Washington’s Equal Pay and Opportunity Act, the starting pay rate for this position is $18.69. Actual pay will depend on employee’s experience and other job-related factors permitted by law
- Overtime eligibility
Benefits & Perks:
- Company-paid Orca card
- Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking
- Discounts throughout Kraken Community Iceplex including Team Store, 32 Bar & Grill and Starbucks
Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.
Salary : $19
