Patient Care Specialist

Company Description

Founded by Dr. Matthew Holder and Dr. Henry Hood of the Lee Specialty Clinic, Kramer Davis (KD) Health is a transdisciplinary clinic that is reimagining the healthcare space for persons with Intellectual and Developmental Disabilities (IDD). The KD model of care includes clinicians from across multiple disciplines providing exemplary care in areas including primary care medicine, psychiatry, dentistry, therapeutic services, and behavioral health. As leaders in innovative, holistic, and compassionate healthcare for individuals with IDD, the KD team will establish the new standard of healthcare excellence in the Nashville area and beyond. Our goal is to ensure our patients feel accepted, maximize their abilities, and live happy and fulfilled lives.

Responsibilities

The Intake Receptionist Function as the designated employee for processing patient referrals. Also, assists with prior authorizations, new patient intake packets as well as making sure all consents are up to date. Secondarily, will cover front desk as needed.

• Schedule all external (outside of Kramer Davis and internal referrals (referrals from one Kramer Davis clinician to another).
• Obtain prior authorizations as needed by medical, psychiatry and therapy providers.
• Manage and / or mitigate any problem interactions with patients, other providers referred to and Kramer Davis clinicians to promote resolution of the problem and ensure the continued efficiency of the patient referral process.
• Assist with new patients with the completion of the patient intake process. Follow up with any patients that are waiting on the smartsheet for obtaining documents to complete the intake packet.
• Responsible for making sure patient’s intake packets are updated and signed each year.
• Facilitate the scheduling of in-house patient appointments with Kramer Davis clinicians, to include the coordinating of multiple, transdisciplinary appointments on a single day when needed to cover for the front desk.
• At all times, demonstrate a pleasant, attentive, and caring attitude e.g., with facial expressions, tone of voice, body language, responsiveness to patient and family requests, needs, etc.
• Participate in the prompt and efficient coordination of emergencies occurring in the immediate workspace and adjoining areas, coordinating with the CA, Compliance Officer, and / or Behavior Analyst depending on the nature of the emergency.
• Perform other duties as assigned.

Compliance

• Function as a liaison with patients, referring Kramer Davis clinicians, and support staff in confirming that both in-house and external referrals are in compliance with the specifications of the prescribed referral order.
• Participate in educating patients, guardians, and caregivers with respect to issues relating to proper release of records, informed consent for procedures, appropriate preparation for external referrals, etc.
• Work with Leadership Team in development of, implementation of operational protocols to meet discharge / scheduling processing demands of the clinic.
• Assist the Compliance Officer with procurement of necessary documentation when requested.

Requirements

· Medical Assistant or LPN with 2 year’s experience, preferably in a multidisciplinary office setting-Medical/Dental software experience

· Experience with external referrals/prior authorizations and scheduling

· Experience with patients with Intellectual and Developmental Disabilities

Additional Information

Kramer Davis Health strives to provide a positive work experience by valuing work-life balance. We provide our employees with a generous benefits package including health/dental/vision insurance, paid time off, and retirement packages. KD will not discriminate and will ensure discrimination does not occur in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, gender, or sexual orientation.

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $48,000 - $53,000