What are the responsibilities and job description for the Field Service Technician position at Kratos Industries LLC?
Job Description
Job Description
Description :
ROLE AND RESPONSIBILITIES
The Field Service Technician has the primary responsibility of supporting and responding to technical customer needs remotely and onsite. This may include frequent travel (>
60%) and after-hours phone support (helpdesk).
The role of the Field Service Technician is to :
- Conduct quality inspections at Kratos facilities and at customer sites as necessary.
- Perform test functions in-house and at customer sites as necessary.
- Assist customers with gear set up and troubleshooting as required.
- Assist with root cause?analysis?to determine reasons for field failures.?
- Suggest effective corrective actions to mitigate design and quality related issues.
- Works closely with purchasing to replace field failure components. ?
- Maintain a safe working environment while performing duties in-house or on customer sites.
- Represent Kratos Industries with a professional demeanor while fostering customer relations.
- Support daily production operations
- Perform quality inspection duties as required
- Frequent interaction with production, test, quality and engineering personnel
- Provide input for the development and improvement of work instructions
- Onsite support at customer locations will be frequently required.
- After-hours support including weekends may be required, help-desk and / or onsite
QUALIFICATIONS AND EDUCATION REQUIREMENTS
PREFERRED SKILLS
BENEFITS
PERFORMANCE BONUS - Eligible
ADDITIONAL NOTES
Requirements :
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Salary : $80
