What are the responsibilities and job description for the Technical Support Specialist Level III position at Kraven Solutions?
This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. This position will report to the CEO or other designated Operations leadership.
DUTIES AND RESPONSIBILITIES : Core duties and responsibilities include the following. Other duties may be assigned.
- Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision
- Able to constantly balance multiple tickets and react in high pressure situations and will take escalations from Lv1 & Lv2 Techs
- Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems
- Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)
- Assists with planning for and responding to client project needs when applicable
- Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution
- Ability to learn new technology quickly
- Will be responsible for taking calls on an On-Call rotation
- Execute other assigned tasks as delegated by Management
- Travel to customers offices when needed (reliable transportation is required).
- Punctuality is required
SUPERVISORY RESPONSIBILITIES : None
COMPETENCIES : To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service
Interpersonal Skills
Oral Communication
Written Communication
Quality Management
Business Acumen
Ethics
Organizational Support
Strategic Thinking
Judgment
Motivation
Planning / Organizing
Professionalism
Quality
Attendance / Punctuality
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REASONING ABILITY : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS : To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and / or move up to 10 pounds. Employee is required to maintain a valid driver's license with reliable transportation.
WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Job Type : Full Time
Required education :
Required experience :
Technical knowledge (not limited to) :
Compensation :
Job Posted by ApplicantPro
