Consultant

Job Description

For SCCM, look for Big Fix as the primary skill. Please look for one or two profiles with SCCM and IBM Big Fix experience.

Candidates with experience in these two tools will be good candidates for us to support.

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Job Responsibilities :

• TOP NOTCH communication skills are VERY important in this role. MUST MEET ALL ENGLISH PROFICIENCY REQUIREMENTS.
• A solid understanding of desktop management technologies and processes balanced with strong team leadership and client communications are key attributes to success in this position.
• This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams for Customer.
• The role is asked to contribute to the estate of knowledge and process development for delivering End Point Management Services by participating as a Subject Matter Expert in Software Distribution Technologies, Image Development, and oversight with Application Packaging Teams.
• The Technical Analyst must be capable of filling in or providing guidance to any member of the team he / she leads.
• Candidates must have strong organizational skills along with being process-driven and must drive process development and adherence.
• The Endpoint Tech is responsible for assessing and recommending innovative use and implementations of new features and technologies related to desktop management to enhance our customer's End User Experience while driving efficiencies into all aspects of our service delivery.
• The EPM Tech must effectively work with other technologists in our teams to define and execute our service strategies.
• This role often interfaces with client IT Management and other technology team members from our organization.
• This person is responsible for overseeing the Desktop and Desk-side services, coordinating and monitoring dependencies between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.

Position Requirements :

• Microsoft SCCM OSD - Image Development and Deployment
• Microsoft Deployment Toolkit (MDT) - Image Development and Deployment
• Desktop related Group Policy Objects (GPO)
• Scripting with Powershell and VBScript
• Desktop and Application virtualization Soft / Advisory Skills

Day to Day Tasks :

• This is an onsite client-facing position.
• Candidate must have experience working with teams responsible for engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment.
• Candidate must also understand and support team members using Microsoft MDT and SCCM / OSD for image development and management work including creation of new images and incorporation of new hardware into existing images.
• Knowledge of Windows 7 and Windows 10 Deployment Technologies, image development, application packaging, and GPO Administration are also key skills.
• The Technical Service Delivery Lead (TSDL) advises, analyzes, researches, designs, and leads implementation of complex integrated solutions for managing the End User Environment.
• He / she is a primary contact with our client's technical and management resources to discuss tactical issues.
• The person in this role will assist in the assessment and development of project plans for initiatives related to deploying End User devices, tools, and management software.

Good to Have :

• Meeting Client SLA and internal metrics.
• Supervise and coach Team Leaders and Managers on a weekly basis.
• Bringing new ideas and innovation for process development and overall organizational progress.
• Improve the operational systems, processes, and policies in support of the organization's mission.
• Understand client requirements and ensure the support team is meeting client expectations.

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Last updated : 2024-11-07