Demo

Technical Support Analyst

krg technology inc
Rapids, IA Full Time
POSTED ON 1/8/2025
AVAILABLE BEFORE 3/7/2025

Company Description

Jay

Krg Tech inc

661 367 8000 Ext  406 | jeyakumar @ krgtech.com

Job Description

  • Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems.
  • End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit)
  • Directs and influences customers to follow I/T policies and procedures
  • Maintain confidentiality - Shares resolutions with team members and 1st level support
  • Participates and contributes in team meetings
  • Identifies internal or external resources to address issues
  • Has excellent customer service skills
  • Troubleshoots medium to high complexity issues and resolves within SLA
  • Develops clear and concise work product deliverables
  • Can work on multiple tasks and set work priorities to meet deadlines

Qualifications

  • In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
  • Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.)
  • Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
  • Track record of providing excellent customer service.
  • Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
  • Works independently, prioritizes work and assigns appropriate sense of urgency to issues
  • 5 years experience supporting technical infrastructure in a large scale, distributed environment.
  • A or equivalent certification desired
  • Cisco network certification desired
  • Microsoft certification desired

Additional Information

All your information will be kept confidential according to EEO guidelines.

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