Service Advisor - 2nd Shift

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group that is seeking an enthusiastic and customer-oriented individual to join our growing team as a Service Advisor. Guided by our "KORE" values of Kriete Community, Ownership, Respect, and Excellence, our company's vision is to set the industry standard in every aspect of our business.

If your career goals include making valuable contributions in an exciting and growing company, making a positive difference in others’ daily lives, and collaborating with top professionals in the industry then consider joining our team.

Position Summary:

Our Service Advisors are responsible for the day-to-day operation of the service counter and managing service repair orders (RO) from start to finish while ensuring the profitability of each. This role requires strong communication and customer service skills, as well as the ability to work in a fast-paced environment while maintaining a calm and professional manner. This role also requires maintaining a safe work environment as well as compliance with all safety and security policies.

In this customer-facing role, our service advisors have the unique opportunity to develop and grow new, strong relationships while maintaining long-standing relationships with key customers. Our ideal candidate will be someone who is energetic, customer-focused, has a strong team-oriented approach, and is committed to excellence.

Key Responsibilities

• Greet and communicate with customers to determine their needs. Gather data and accurately enter this information into our dealer management system to ensure clear communication of the issue and customer needs to our qualified technicians.
• Maintain a customer-focused and friendly attitude in a fast-paced environment.
• Accurately relay the initial diagnoses to customers, provide competitive estimates, and secure approvals.
• Consistently communicate repair status updates to customers.
• Communicate with internal staff including the service manager and other service advisors to effectively coordinate incoming jobs.
• Build strong and long-lasting relationships with Kriete customers, both local and over-the-road drivers from around the world, acting as a liaison between our Service Department and our customer.
• Closely monitor customer recall and warranty information, provide supporting documents to determine warranty coverage, and process warranty repairs.
• Invoice and close out repair orders as needed while ensuring accuracy and time/price alignment with our estimate(s).
• Routinely review open repair orders with the Service Manager.
• Engage in a team environment and participate in all Service Department meetings.
• Actively participate in developmental and assigned training paths.

Qualifications & Skills:

• Customer service experience is required; Service Advisor experience is preferred.
• Warranty processing experience is preferred.
• Excellent customer service and strong written/verbal communication skills are essential to this role including the ability to accurately interpret information received from our customers via email or phone.
• Knowledge of CMV nomenclature and rudimentary mechanics is a plus.
• Ability to walk, lift up to 50 pounds at times, reach, stoop, stand, grasp, balance, climb, kneel, and crouch for extended periods of time.
• Must have a valid driver's license and a clean driving record; CDL is a plus.

Benefits:

• Competitive Salary
• 401(k) w/ Employer Match
• Health, Dental, & Vision Insurance
• Paid Time Off
• 10 Paid Holidays
• Referral Program
• Tuition Reimbursement
• Performance Incentives
• Safety Boot and Prescription Safety Glasses Reimbursement Programs
• Paid Job Training
• Career Advancement Opportunities
• Employer-Paid Basic Life & STD Insurance
• Optional LTD and Additional Supplemental Insurance Available

Kriete Truck Centers affords equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap, or veteran status.

Experience

• 2 year(s): Customer Service

• 1 - 2 years: Service Advisor in Truck or Auto Setting

Licenses & Certifications

• Drivers License

• CDL License

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity