Customer Service Manager

About us:

We are a leading food importer and distributor located in the Bronx, New York. We are committed to providing high-quality food products to our valued customers. We are seeking a dedicated and experienced Customer Service Manager to join our team and ensure excellent customer service and smooth operations.

Job Description:

As the Customer Service Manager, you will play a pivotal role in maintaining strong customer relationships, overseeing various customer service functions, and collaborating with multiple departments to enhance our overall efficiency. You will be responsible for range of tasks, including but not limited to:

Key Responsibilities:

1. Pricing Management:

· Maintain and update product pricing in catalogs and price lists.

2. Catalog Updates:

· Regularly update product catalogs with new items, pricing information, and product details.

3. Liaison with Sales Team:

· Collaborate closely with the sales team to ensure seamless communication and customer satisfaction.

4. Logistics Coordination:

· Coordinate with logistics teams to obtain freight rates and ensure timely deliveries to customers.

5. Customer Follow-Up:

· Conduct follow-up with customers to ensure satisfaction and gather feedback.

6. System Updates:

· Update internal systems with new product information, pricing changes, and customer data.

7. Interdepartmental Communication:

· Act as a liaison between customer service, shipping, accounting, and warehouse to facilitate smooth operations.

8. Credit Issuance:

· Evaluate and issue credits as needed in accordance with company policies.

9. Order Processing:

· Efficiently process customer orders and ensure accurate data entry.

10. EDI Familiarity:

· Utilize Electronic Data Interchange (EDI) systems and processes effectively.

11. Collections:

· Manage and monitor customer accounts, including following up on outstanding invoices and collections.

12. Returns:

· Handle and process product returns and exchanges in accordance with company policies.

13. Deductions Research:

· Investigate and resolve outstanding deduction discrepancies in a timely manner.

14. Customer Service:

· Address and resolve customer inquiries, concerns, and issues promptly and professionally.

Qualifications and Skills:

1. Bachelor’s degree in business administration or related field preferred.

2. Proven experience in customer service management, particularly in the food industry.

3. Strong understanding of collections, returns, pricing, and customer service principles.

4. Excellent communication and interpersonal skills.

5. Proficiency in computer systems and data entry.

6. Familiarity with EDI systems and processes.

7. Detail-oriented with strong organizational skills.

8. Ability to work independently and as part of a team.

9. Strong problem-solving and conflict-resolution abilities.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Bronx, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• retail customer service: 5 years (Required)
• supervisory skills: 5 years (Required)

Work Location: In person

Salary : $65,000 - $70,000