Online Coordinator

Description

POSITION SUMMARY

 The Online Coordinator plays a critical role in the execution of online programs across all formats, including live and on demand programming. This motivated, organized, and service-oriented individual is the liaison between students, presenters, and internal departments including Programming, Marketing, and Registrations to ensure seamless execution and phenomenal student experience.

ACCOUNTABILITIES

• Communicates and plans effectively with presenters and Kripalu departments to ensure the successful delivery of online programs.

• Schedules and runs pre-program productions calls with presenters.

• Gathers and communicates program details, including technical requirements and student handouts and communications.

• Ensures marketing team has all critical information to communicate to guests in program emails, including pre- and post- program communications; review all communications to ensure accuracy.

• Moderates and schedules moderators for all online programs, providing phenomenal service to Kripalu’s students.

• Books all programs into Zoom and maintains Zoom calendar.

• Downloads and maintains downloads of program recordings. Executes light video editing, when necessary, and uploads final videos for students.

• Gathers video and text assets to create on demand programs in on demand platform.

• Supports students throughout the online programs and via the Online Support email inbox.

• Creates surveys and reports on student feedback and shares with internal teams.

• Anticipates the needs of presenters, staff, and students and works as part of a team to provide excellent support.

• Actively participates in continually evaluating and improving processes and the experience of all presenters and students.

• Must be willing to work nights and weekends.

• Additional duties as assigned.

COMPETENCIES

• Demonstrated commitment to valuing equity, diversity and contributing to an inclusive environment.

• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.

• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.

• Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed

• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.

• Embraces experiences as learning opportunities.

• Accepts responsibility for personal and professional learning and growth.

• Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity..

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE

• Strong written and verbal communication skills

• Minimum of 1 to 3 years’ experience in event planning

• Demonstrated ability to work on a fast-paced team

• Excellent organization skills, with a high leve of attention to detail

• Ability to prioritize and complete multiple tasks efficiently

• Ability to learn new technology platforms as required

• Excellent customer service; positive attitude

• Takes initiative and follows through on directed projects

• Attention to detail

• Ability to hold many projects on different timelines

• Willingness to work evenings and weekends is essential, as is the flexibility to adjust schedule according to the needs of the programs

MINIMAL QUALIFICATIONS

• Associate’s degree or equivalent

• Word, Outlook, Excel, and Zoom skills VALUED BUT NOT ESSENTIAL SKILLS AND EXPERIENCE

• Prior non-profit experience

• Experience with learning management systems

• Experience with video editing

 • Experience with property management systems a plus

Salary : $18 - $20