What are the responsibilities and job description for the Office Assistant position at Kristin Wong, MD Medical Office?
REQUIREMENT: MUST SPEAK CANTONESE AND MANDARIN
Job Type: Full-Time 8am-5
Start Date: Now hiring
Job Summary: Looking for a patient, courteous, and efficient office assistant to join the team as back office personnel in a busy primary care office. The back office position handles primarily telephone calls related to patient-care needs; however, will also check insurances, and work on the computer for patient-related tasks. The ideal team member would be hard-working and willing to assist others. Must be fluent in Cantonese, Mandarin, and English.
Job Duties/Responsibilities: Provide excellent customer service, greet patients in a friendly and helpful manner. Answer and return patient-related telephone calls, schedule appointments, be able to understand and relay patient questions and concerns to the physician. Relay medical information to patients over the phone. Successfully manage a high patient volume while maintaining high-quality customer service. Provide accurate and timely documentation, have an understanding of insurance carriers.
Requirements:
Minimum high school diploma or equivalent required. AA completion preferred.
LANGUAGE SKILLS
Ability to communicate in English both verbally and written
MUST be fluent in spoken Cantonese and Mandarin, written fluency not required; knowledge of medical terminology in Cantonese/Mandarin a plus but not required.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of basic medical terminology
Knowledge of PC function, Microsoft Office including EHRs/EMRs, and basic office equipment
Ability to react calmly and effectively
Ability to maintain confidentiality of sensitive information
Compensation and Benefits
Compensation commensurate with experience and competitive within San Francisco, Bay Area
2 weeks accrued paid vacation, paid medical/dental/vision insurance, retirement plan, worker’s compensation.
3-month probationary period with benefits starting after completion of probationary period
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22