Dog Daycare Supervisor

General Summary of Job

The Dog Daycare Supervisor is responsible for supervising animal behavior & well-being in the daycare & lodging departments and administrative duties in support of these functions. Additionally, they are responsible for supervising the Dog Daycare Counselors and daycare program, ensuring that the daycare program is operating efficiently & successfully based on agreed to program policies & procedures. This role will also manage the hiring, training, scheduling, discipline, termination of daycare staff members. The Dog Daycare Supervisor develops/coordinates with staff all efforts to grow these areas of business via daily, weekly, monthly programs/promotions and reports back on progress. The Dog Daycare Supervisor manages staffing expenses via a proposed budget. The Dog Daycare Supervisor assists the Lodging Supervisors when needed and reports to the CEO.

Primary Duties

• Animal Care

a. Our priority is compassionate care for the animals that are in our center by minimizing stress, ensuring safety and care as outlined in company procedures. Ensure consistency in animal care by all counselors and effective communication between shifts.

b. Troubleshoot dog behavior issues and staff handling problems. Utilize basic obedience skills with problem dogs.

c. Troubleshoot dog care issues and staff handling problems. Take steps to resolve feeding/elimination/stress issues timely.

d. Work with clients and company management to resolve dog behavior issues.

e. Monitor dog incident reports and escalate continual issues to management.

f. Ensure all counselors follow pet care schedule daily for consistent care.

• Managing Staff Performance

a. Work with staff in planning daily duties and completion of all planning reports. Hold regular staff team meetings to facilitate communication and teamwork

b. Monitor dog day care counselors supervising dog daycare playgroups to ensure procedures are properly followed, daily schedule is adhered to and constructive feedback is provided to as needed.

c. Monitor enrichment counselors supervising boarding canine guests to ensure procedures are properly followed and constructive feedback is provided to as needed.

d. Monitor pet care and cleaning paperwork to ensure proper completion of duties and procedures are followed.

e. Maintain procedures for all dog care functions making changes as needed and proposing new procedures to management.

f. Establish with CEO key performance targets for key procedures and tasks. Monitor compliance to performance targets by counselors.

g. Prepare and give annual performance reviews as outlined in Supervisor Handbook.

• Training Counselors

a. Maintain training checklist to ensure it reflects all duties required to complete staff training.

b. Train new staff in accordance with training checklist.

c. Ensure regular checks on work performed to ensure consistency, quality and proper following of procedures by all staff.

d. Provide positive feedback & performance improvement suggestions to staff and for new staff make training adjustments as needed.

e. Schedule group training classes no less than quarterly on dog body language, daycare management and other topics as developed.

• Staff Administration

a. Prepare work schedules for day care & enrichment counselors timely ensuring full time staff hours and minimal overtime.

b. Adjust staffing schedule based on pet volumes as determined from daily planning worksheets.

c. Perform staff interviews and selection as outlined in Supervisor Handbook.

d. Document recurring staff performance issues on proper forms and counsel staff as outlined in Supervisor Handbook.

Other Job Duties

• Management Projects

a. Create 1-2-1 Dog Development weekly schedules. Supply written & hands-on instruction to ensure Day Care and Enrichment staff perform the development tasks correctly.

b. Review daily and weekly reports for incomplete assignments & issues and work with coordinators/counselors to resolve.

c. Monitor supply levels to ensure proper & timely reporting of items needed for purchase. Work with the Lodging Supervisors to ensure stock does not run out.

d. Prepare and submit weekly management report for assigned area as scheduled.

e. Create/maintain client communication documents to ensure clients are thoroughly informed regarding our dog group play policies/procedures throughout their dog daycare participation lifespan.

f. Work with CEO to create marketing products to promote dog care services (includes videos, website updates, flyers, promotions, vlogs, etc).

• Administrative

a. Restock staff forms as needed.

b. Ensure management employee file is complete and HR paperwork processed as per Supervisor Handbook.

• Ensure weekend and holiday teams are prepared to handle pet and client issues as required. Serve as first line escalation for pet or facility emergency issues.
• Other duties as assigned.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

Shift:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Days:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Why do you believe you are the best person for this job?
• What matters most to you about leading a team?
• What is your professional experience with the dog care industry?

Education:

• Associate (Required)

Experience:

• Crew management: 3 years (Required)
• Customer service: 1 year (Required)

Work Location: In person

Salary : $17 - $18