What are the responsibilities and job description for the Manager, Inside Sales – Denver Nuggets position at Kroenke Sports & Entertainment?
Job Title: Manager, Inside Sales – Denver Nuggets
Department: Ticket Sales & Service
Business Unit: Denver Nuggets
Location: Denver, CO
Reports To: Director, Membership Sales – Denver Nuggets
Employment Type: Full-Time
Supervisor Position: Yes
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The Denver Nuggets are seeking a highly motivated and energetic professional to join the Ticket Sales leadership team as the Manager of Inside Sales. The Manager of Inside Sales is focused on building an industry leading sales program for entry level sales representatives. The Manager will recruit, hire, train and develop sales professionals in sales techniques, including face-to-face appointment selling, networking, and cross selling products. The Manager of Inside Sales will be responsible for driving revenue from the department, while becoming a center for development for the Nuggets Ticket Sales & Service Departments. Manager must have a proven track record in B2B and B2C sales in the sports industry, and possess strong leadership and management skills.
Examples of work performed:
- Recruit, hire and train new Inside Sales Representatives.
- Create and implement onboarding plan for the Inside Sales Representatives.
- Establish a training program for Inside Sales Representatives and teach them sales process.
- Professional development training for the rep for the future with the organization.
- Create and implement inside sales strategy to drive department revenue through season memberships, partial plans and group sales for the Denver Nuggets
- Build relationships with university sport sales programs and attend career fairs locally and nationally to find and recruit the best available talent. This proactive recruiting model means this manager is constantly interviewing, inquiring, and selling the program.
- Focus on developing a talented pipeline of potential Inside Sales hires that will add to a culture of diversity and inclusion within the Denver Nuggets Ticket Sales Department.
- Responsible for meeting with each representative on a consistent basis to discuss personal updates, goal pacing, and training needs.
- Responsible for giving consistent and constructive feedback to accelerate the learning curve.
- Establish goals and incentive programs for Inside Sales Representatives.
- Develop and maintain a national brand in the industry for the Inside Sales program and implement best practices
- Monitor and report on the sales process and results to all Nuggets Ticket Sales Management.
- Create an annual business plan that is focused on growing the Denver Nuggets Inside Sales brand, as well as training and development regiment.
- Ability to work flexible hours, evenings, weekends, holidays.
- Other duties as assigned by the Director of Membership Sales and VP of Ticket Sales & Service
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Normal office environment.
- Requires prolonged sitting, some bending, stooping and stretching.
- Working Denver Nuggets games and events may require long periods of standing and walking.
- Occasionally lifting equipment for sales tables and events weighing up to 30 pounds.
- Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires normal range of hearing and eyesight to communicate clearly and effectively with prospects and clients.
Qualifications:
- Minimum
- Bachelor’s degree in a related field from an accredited college or university.
- Minimum 3 years ticket sales experience with a proven track record of B2C and B2B sales.
- Applicants must meet qualifications at the time of hire
- Preferred
- Experience leading sales training for ticket sales staff.
- Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
Competencies/Knowledge, Skills & Abilities:
- Hardworking, passion for the sports industry, positive attitude, open to learning and leadership characteristics.
- Demonstrate ability in customer service.
- Excellent verbal and written communication skills.
- Strong teaching, motivating, people management and development skills.
- Knowledge of organizational policies and procedures.
- Knowledge of fiscal management.
- Ability to work under pressure, meet deadlines, and multi-task.
- Basic knowledge of computer applications including Microsoft Office, ticketing software (Ticketmaster preferred) & Microsoft CRM.
- Ability to work a varied schedule including evenings, weekends and holidays.
Compensation:
- Base salary range $75,000 per year
- Eligible for bonus plan
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $75,000
