Security Agent

Department: Arena Security

Business Unit: KSE Corporate

Location: Ball Arena

Reports To: Director, Security

Employment Type: Full Time, Hourly, Non-Exempt

Supervisor Position: No

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 Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

The 24-Hour Security’s vision is to serve and protect the interests and assets of Kroenke Sports & Entertainment by engaging our employees, teams, vendor partners, and guests within our safety and security processes. Our mission is to sustain a presence of safety and security throughout each day, every day. To remain committed and consistent to our vision, values, commitments, and assignments. To engage in our security process by creating a beginning, middle, and end to every encounter with exemplary customer service. To continually improve our security processes to meet the challenges and needs of Kroenke Sports & Entertainment.   

Nature of work

This position is responsible for property security and the protection and safeguarding of guests and employees. Hours for this position fluctuate depending upon arena event schedule, so the ability to work flexible hours is mandatory.   

Examples of work performed

• Responsible for facility security: Access Control, CCTV monitoring, patrolling of KSE properties to include parking lots, traffic control, incident response, safety and emergency procedure response.   
• Patrols Ball Arena Campus, Paramount Theatre and KSE Imprints; reports all safety and/or security concerns to appropriate personnel.   
• Provides access control for the facility through post requirements and building access control system.   
• Monitors Closed Circuit Camera system and Weather applications; reports all safety and/or Security concerns to appropriate personnel. Activates weather protocols.   
• Performs emergency response to fire alarms, evacuations, and other situations; is trained on and maintains proficiency regarding emergency response.   
• Provides initial investigation with documentation and provides follow-up on incidents including, but not limited to, building damage, injury to patron or employee, criminal activity and policy/procedure violations.   
• Performs functions as directed to establish a safe and efficient environment for building staff and guests.   
• Provides customer service to guests and employees of facility.   
• Provides logistical support of vehicles and freight for multiple vendors and events.   
• Handles complaints, disturbances or related problems with the public, staff or promoters.   
• Participates in internal and external training programs for regular and part-time employees.    

Working Conditions & Physical Demands

• Capable of sitting, standing stationary or walking for up to 8 hours per shift with some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity enough to handle paperwork and mail, and to operate a keyboard, telephone, mobile device, handheld metal detector wand, flashlight, two-way radio, and other office equipment.
• Occasionally lifting items weighing up to 30 pounds.

• Ability to hear a phone, a two-way radio, audible alarms and verbal communications in a moderate to loud environment.

• Tolerance for moderate to loud event noises.
• Working outside in extreme weather conditions (heat, cold, rain) from time to time.
• Comfortability being near heavy vehicle and pedestrian traffic.

• Working conditions and physical demands listed are not all inclusive and subject to change.

Qualifications

• Minimum
  1. High School Diploma or GED
  2. One to two years’ experience in security operations, preferably in a large arena or sports facility.  
  3. Valid Colorado Driver’s License   

Competencies/Knowledge, Skills & Abilities:

• Ability to communicate effectively and professionally, orally and in writing, with customers, visitors and other employees at all levels.  
• Ability to exercise proper action and attitude in handling incidents and demands of the entertainment environment.   
• Possess excellent interpersonal skills and diplomacy.  
• Works well with others; establishing and maintaining effective relationships with fellow coworkers and supervisors.  
• Presents a clean, neat professional appearance.  
• Ability to read, understand and interpret written and verbal instructions and reports.  
• Knowledge of general security functions and arena facility operations highly preferred.   
• Knowledge of CCTV and Access control systems.    
• Ability to obtain and maintain a merchant guard license from the City of Denver
• Ability to acquire or produce and maintain a Valid Driver’s license and meet company vehicle driving standards

Compensation

Based on qualifications and experience.

• $22.00 per hour
• $1 per hour on graveyard shift

Benefits Include

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA) 
• Flexible Spending plans (FSAs) 
• 401K/Employer Match
• 12 Paid Company Holidays

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.