What are the responsibilities and job description for the Floral Lead position at Kroger.com - Milan?
Position Summary: Floral Lead 0260019
Floral Store Management
N/A Non-Exempt January 23, 2013
Responsibilities:
Floral Store Management
N/A Non-Exempt January 23, 2013
Responsibilities:
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages our customers to return.
- Direct and supervise all functions, duties and activities for the Floral department.
- Support the day-to-day functions of the Floral operations.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates.
- Communicate company, department, and job specific information to associates.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Establish performance goals for department and empower associates to meet or exceed targets.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Adhere to all local, state and federal laws, and company guidelines.
- Prepare corsages, flower arrangements, balloons, and set-up displays and fixtures.
- Inspect and maintain plants by watering, trimming, cleaning and other care as required.
- Identify all varieties of foliage, blooms and fresh cut flowers.
- Cut flowers and foliage to customer’s requests using proper tools.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of floral specials.
- Review/inspect products for quality and freshness and take appropriate action with those items.
- Recommend floral items to customers to ensure they get the products they want and need.
- Display a positive attitude.
- Develop and implement a department business plan to achieve desired results.
- Understand the store’s layout and be able to locate products.
- Create and execute sales promotions in partnership with store management.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Implement the period promotional plan for the department.
- Stay current with present, future, seasonal and special ads.
- Monitor and control expenses for the department.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Plan, organize and supervise the inventory process.
- Train department associates on inventory/stocking and Computer Assisted Ordering,.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
- Some of the behaviors needed to successfully perform this position are: Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Salary : $19
